Client Payroll Team Lead

Payroll Team Lead

Competitive plus Bonus and Benefits

Remote, UK

Permanent full time

This is a full time position leading a team of Payroll Executives, to facilitate the smooth running of IRIS Payroll Services by:

• Supporting the Regional Operations Managers
• Ensuring clients’ payrolls are run in an accurate, efficient and effective manner
• Maintaining high client retention rates
• Achieving high customer satisfaction in accordance with personal, team and objectives.
• Supporting and assisting in the upskilling of the Payroll Managers

Main Responsibilities:

• The speedy, efficient and professional resolution of client queries, thus building and maintaining good relationships with clients
• Keeping up to date with upgrades and developments in the Payroll software products
• Keeping up to date with developments is legislation changes as they affect IRIS Payroll Services clients
• To fulfil objectives/targets as set out in the In Year Review
• Attend and input to regular Team Leader Meetings
• Be responsible for authorising team holiday requests and logging team sickness
• First line of response in dealing with team members’ queries
• First point of escalation for client issues
• Liaise with Account Management regarding teams client issues
• Attend client meetings when required
• Output Monthly KPI data to Operations for your team
• Monitoring, management and action of feedback from Peak-on surveys each period.
• Ensuring all team BACS are sent on or before the deadline

Qualifications:

• Payroll experience
• Have worked on in house payroll
• Manual calculations
• Excellent telephone manner
• High level of customer service skills
• Good team working skills, helpful and trustworthy

Please note:
We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

For UK candidates only:
Please note we are only able to accept candidates that are permanent UK residents or have proven permanent right to work in the UK.