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Alliance Manchester Business School is seeking to appoint a talented and motivated individual to support the growth of our open programme business within Executive Education at the School.
The Client Relations Manager will be the first point of contact between key accounts and the School. The role has responsibility for developing and maintaining relationships of the highest trust with senior leaders, including heads of HR, heads of L&D, heads of Organisation Development, within private and public sector organisations.
They will be responsible for recruitment of individuals to Open Programmes, from first point of contact through to successful application, whilst establishing a sustainable ongoing pipeline of potential applicants.
Applicants should have a track record of achieving targets, with significant experience in Client Relations, or business development, and expertise in consultative selling.
Essential to this role is the ability to work collaboratively with all stakeholders, including internal colleagues, representing the “voice of the customer”, to ensure the highest standards of learner and client experience.
The role requires excellence in building rapport, communication, influencing, listening, presentation, organisation, account management and customer service.
As an advocate for learning and development for the Business School, applicants should similarly have a passion for their own learning and development.
Alliance Manchester Business School is the largest campus-based business and management school in the UK. We provide world-class business and management education to undergraduates, postgraduates, experienced practitioners, and those with serious academic and research ambitions. We are an international and progressive school, delivering cutting edge business thinking and teaching informed by the contemporary commercial environment.
The School has been providing high-quality executive education for more than 50 years. We are currently ranked 3rd in the UK and 21st in the world in the Financial Times customised executive education rankings 2020.
Through Executive Education, we work with a wide range of organisations, leaders and managers, facilitating dynamic development programmes across the private and public sectors that are informed by both the latest business research and commercial environment.
Interviews will take place week commencing 29th January
What you will get in return:
- Fantastic market leading Pension scheme
- Excellent employee health and wellbeing services including an Employee Assistance Programme
- Exceptional starting annual leave entitlement, plus bank holidays
- Additional paid closure over the Christmas period
- Local and national discounts at a range of major retailers
As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Our University is positive about flexible working – you can find out more here
Hybrid working arrangements may be considered.
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
Any recruitment enquiries from recruitment agencies should be directed to People.Recruitment@manchester.ac.uk. Any CV’s submitted by a recruitment agency will be considered a gift.
Enquiries about the vacancy, shortlisting and interviews:
Name: Louise McCammond
Email: louise.mccammond@manchester.ac.uk
General enquiries:
Email: People.recruitment@manchester.ac.uk
Technical support:
https://jobseekersupport.jobtrain.co.uk/support/home
This vacancy will close for applications at midnight on the closing date.
Please see the link below for the Further Particulars document which contains the person specification criteria.
