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SalaryJoin our team!
Our offices are based in London and Macclesfield, linked via good public transport routes. We offer comprehensive learning & development opportunities, and an engaging work atmosphere. They are sociable and open spaces with fantastic restaurant / catering facilities. Lunch subsidies / free refreshments and snacks are offered.
What you'll be doing...
Join us as a Client Retention Manager along with our Client Relations Director & Executives to uncover exciting opportunities within small & medium contracts across all divisions, leading to the successful retention of these contracts.
Key Responsibilities:
- Collaborate with Ops & Support Service teams to craft B2B offers for small and medium contracts, aligning with Elior retention/renewal targets.
- Utilise the dynamic Tegara system to input actions/activities, keeping a vigilant eye on stakeholder input, ensuring timely interventions by checking contract vulnerability scores/status.
- Efficiently coordinate all documentation related to contract re-negotiation, engaging with associated Support Services and Ops teams.
- Forge ongoing connections with operators through meaningful communication and site visits
- Be a key player in client re-bid presentations, influencing content and format.
- Craft comprehensive remedial action plans post-client meetings, promptly uploading them to the Tegara contract page.
- Negotiate & align actions & timeframes for remedial actions with the appropriate operator.
Embrace the thrill of this remote role that combines strategic prowess with on-site visits, offering you the chance to travel across multiple sites in the UK.
What can you bring?
The experience and knowledge we are looking for from our future Client Retention Manager include:
- Operational experience within the contract catering industry
- Excellent record of positive Client Relationships
- Strong influencing and listening skills
- Excellent verbal and written communication
- Financial and Analytical Skills
At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.
FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.
Support Your Way of Life:
- Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
- Hybrid Working Model: Collaborate & innovate in the office three days a week while enjoying focused work-from-home days
- Holiday Allowance: Relax & recharge with 31 days of holiday (including bank holidays)
- Additional Holiday Purchase Option: Customise your time off by purchasing extra holidays
- Family Leave: Prioritise family commitments with flexible leave options
- Paid Charity Leave: Make a positive impact with two additional paid days for charity work
Big Enough for Growth, Small Enough to Connect:
- Opportunities for career progression while developing a close-knit community
Supporting You Through Life's Ups & Downs:
- Access mental health support & comprehensive wellbeing benefits
Keeping Finances & Wellbeing in Mind:
- Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle to work scheme
Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:
- Workplaces & Office Space
- Sporting Venues & Stadiums
- Attraction & Heritage Sites
- Public Sector & Defence
- Health, Care & Hospitals
- Schools, Colleges & Universities
Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.
That's why 85% of colleagues tell us how proud they are to work for us!
Elior Celebrates Equality Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!
Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.
