Client Relations Team Manager

Do you have knowledge of SIPP and Pension products and are looking to progress in your team management career?
Our client is looking for a Client Relations Team Manager to manage a team split across their Bristol and Ipswich offices.
The role is predominantly based in Bristol but with requirement to travel to the Ipswich office on occasion.
About the role:

• Manage and supervise a Client Relations Team, ensuring all individuals are trained, motivated and developed
• Manage the activity of the team to ensure customer requirements are met, ensuring high quality and accuracy is maintained
• Maintain and develop relationships with stakeholders and other departments
• Ensure adequate controls are in place to ensure compliance and to capture accurate data
• Analyse trends of referrals and outcomes and suggest improvements where appropriate
• Resolve escalated complaints and queries

About you:

• Excellent interpersonal and communication skills, and able to build effective working relationships
• Experienced in customer service and focussed on customer outcomes
• Technical pensions knowledge, and knowledge of the pensions market, FCA and other regulatory rules
• Ability to keep calm under pressure and manage escalated complaints and queries
• Experience in people management (desirable)

Please apply today to be considered for this role.