Client Relationship Manager

We are currently looking to recruit a Client Relationship Manager to join the Caroola Group! This is a permanent role based at our Warrington HQ 3 days per week.

Caroola is a group of market-leading brands that specialise in providing tax management, umbrella, and accountancy services to small businesses and a high-quality contingent workforce in the UK. Our mission is to unite and empower the agile workforce community with innovative technology, exceptional service, and expertise, all under one brand. Our top priority is to offer unparalleled support to our clients, easing their workload and helping them grow with us. This is who we are, and what we do.

As a Client Relationship Manager, you will generate profitable, long-term business through our client base of recruitment agencies and end clients. You will constantly strive to increase the revenue through our various service offerings including Umbrella and Accountancy services.

Responsibilities:

• Winning, maintaining and growing the revenue of the accounts that are in your individual portfolio whilst working with and supporting the wider sales team and business
• Develop senior level relationships within these accounts . On a long term basis you will conduct face to face meetings. In the interim client meetings will be held by video calls
• Implementing a general strategy across all managed accounts
• Driving sales activity within the pre-defined list of allocated accounts
• Work with internal teams to service and grow your agencies/clients, operating from consultant to senior level
• Actively seeking out new business opportunities and developing those sourced by the sales team
• Demonstrate, through periodic survey results, your ability to provide market leading support
• Conduct sales based activities to sustain and grow accounts

Skills & Experience:

• Previous experience in an account management and business development role
• Excellent verbal and written communication skills
• Effective time management, to ensure that all duties are executed in a timely manner
• Demonstrated ability to create and execute account plans
• Strong commercial awareness and ability to negotiate with our agency partners
• Experience of presenting at different levels (including senior) to customers
• Have a positive, can-do attitude

What we offer:

We're experts in managing finances and we want to optimise yours too! We'll ensure that you receive the right benefits to support your choice of lifestyle, wellbeing and health - right now, as well as for your future. Find what’s best for you through your own personal benefits hub.

• Commission structure
• Enjoy 25 days off plus Bank Holidays to reach a maximum of 29. Want more? No problem. You can buy up to an additional 3 days and tailor your leave.
• Plan ahead - With private medical insurance, you can access medical treatment when you need it most. So when life throws you an unexpected challenge, you can access a quick diagnosis and accurate treatment.
• Stay strong - Keep in shape with dental insurance, our Cycle to Work scheme and subsidised gym memberships.
• Study support - Progress your career in your chosen field without worrying about finding the time, the right guidance or the money to do it
• Our financial benefits will aid you in life’s ups and downs including free access to mortgage advice, credit scoring for life and financial management tools
• Company Pension - Save for the future with our company pension scheme with NEST.
• Caroola supports the mental health of its people. Take advantage of our mindfulness resources and engage in a list of initiatives that we update regularly. Our dedicated team of qualified Mental Health First Aiders provide materials and support in areas such as mental health, mindfulness and personal health. Through Health Assured, we provide 24/7 365 days a year counselling and support through our Employee Assistance Programme. If it’s your thing—or not (yet)—there’s also a gym membership up for grabs.
• Keep your balance - to ensure that everyone is able to thrive when they are at their best, we provide a flexible environment to support your lifestyle, priorities and family life which is built on a culture of trust and ownership.
• Tusker Car benefit scheme - Help the planet and put some of your salary, before tax, to buy an electric or hybrid car.
• My Savings Pal - Earn cashback. Make your salary go further with big discounts on all of your shopping.