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SalaryAt UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
About the Role:
As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter.
We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding teams.
The primary purpose of this role is to grow and retain membership for UnitedHealthcare Global. The person in this role has responsibility for managing and growing a portfolio of IPMI clients, working alongside the sales team.
Primary Responsibilities:
- Assists with implementation of new business
- Responsible for conducting business reviews to ensure clients are satisfied with their products and services, providing MI to support the renewal process
- Maintaining continuous strong product, market and competitive landscape knowledge to support this process
- Manages escalated client issues to resolution
- Notifies client of any operational situation (e.g., system outage, strike in a foreign country, etc.) that may impact service
- Updates and maintains data integrity of client databases and sales tools on a timely basis (e.g. SFDC).
- responsible to ensuring a successful implementation, working with other departments to ensure our SLAs are achieved. Ownership for support and escalated client service issues and manage the relationships with the functional leads across the business to ensure timely responses to issues. Seek to find new ways to build our brand and member engagement.
- Ensure that all business is compliant with UHCG’s risk appetite and that we put the customer at the heart of how we conduct business
- Manages client invoicing
- Adapts departmental plans and priorities to address business and operational challenges.
- Influences or provides input to forecasting and planning activities
- Manages external relationships with key decision makers that impact the overall business
- Leads delivery of customer reports with support from business partners, as appropriate
- Models UHG culture
You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.
Required Qualifications:
- Background in health insurance sector, global experience preferred.
- Proven client day-to-day engagement experience
- Problem-solving skills
- Excellent written and verbal communication skills
- Proficient presentation skills
- Commercial awareness and financial acumen
- Sales experience strongly recommended
- Degree preferred
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. © 2023 UnitedHealth Group. All rights reserved.
