Client Relationship Manager

Madisons are recruiting for a Client Relationship Manager to get started for a clinet of ours on a permanent basis in Brookman Park, Hertfordshire. 

Please note the suitable candidate for this position will have previously worked within a Heating, Ventilation and Plumbing Biased Company. 

Duties:

• Actively produce sales orders from both existing and new clients, within company Key Performance Indicators (KPI), objectives and targets.
• Develop strong relationships with existing customer/client base through regular follow-up and nurturing, to maximise their repeat business opportunities.
• Improve customer loyalty through fanatical customer service
• Manage a sales pipeline to ensure sales targets are met, driving the right activity for the right results.
• Research and undertake new business development for the business area in question.
• Provide sales analysis, weekly reporting and account planning.
• Manage activity levels to ensure that key objectives are achieved. This may include daily calls and/or F2F, Zoom/Teams appointments.
• Represent high standards of professionalism and exceptional customer care.
• Maintain existing Customer Relation Management system and update/review when necessary.
• Process orders promptly and coordinate handover meetings with relevant parties.
• Provide a clear, precise and understandable of the project requirements to operations, coordinating jointly where needed for Pre-Start meetings etc.

Requirements:

• Minimum of 2 years working in in a similar role preferably within the construction industry and/or B2B. 
• Good Pipeline Management skills.
• Familiar with CRM systems and how they assist to drive performance
• Strong IT and literacy skills with working knowledge of Microsoft Outlook, Word and Excel
• Ability to work on own initiative and as part of a team.
• Full and valid UK Driving Licence.
• Experience within the construction industry

If you are interested in the above position, please apply or contact Megann at Madisons on (phone number removed) or (phone number removed)