Client Service Advisor - Banking Experience Essential

Essential Functions

• Day to day responsibility for receipt, logging and resolution of client enquiries received from client contacts, cardholders, and Program Managers/Card Account Managers
• Responding to enquiries received via telephone and/or email or face to face
• Delivery of training on the client facing portals, e.g., Card Account Management and Smart Data
• Execution of core operational processes
• Ensuring exceptional levels of Client Service
• Keeping clients informed and up to date on status of open enquiries
• Regular follow up on open enquiries
• Prompt escalation of aging/complex client enquiries

Knowledge

Financial Services: Corporate Bank and or Card related fields.

Skills

• Enthusiasm for delighting clients
• Computer/Technical Skills: MS Office products; CRM Systems
• Dynamic professional with outstanding written, presentation, and visual communication skills
• Easily builds and maintains relationships with key stakeholders
• Experienced at establishing priorities and meeting swift deadlines in a fast pace, rapidly changing environment