Address
Form of workAbout You
- 3-5 years customer success or operations experience managing enterprise and growth accounts in a quota carrying role
- Partner with clients to help them achieve desired business outcomes and are comfortable challenging clients on existing processes to help optimise them.
- Help communicate the value of these initiatives and drive customer referenceability and case studies
- Success record in improving clients' satisfaction - You are analytical, decisive and have the entrepreneurial drive to craft and implement a strategic plan for property acquisition
- You preferably have experience in real estate development and are familiar with the process to get a project from conceptualisation through to final execution. Or proven work experience in a start-up at growth stage (Seed - Series C), preferably PropTech FinTech, CREtech or SaaS
- Record of adaptability and ability to move fast under uncertainty
- An autonomous worker, you take initiative to solve problems before they occur
- Previous knowledge of Salesforce would be a plus
- Organised, accountable, and professional
- … if this is you, then you may have just found your perfect role. Read on!
The Company
- Lavanda is a B2B software company. We’ve developed an award-winning, best-in-class SaaS platform that enables Multifamily and Student accommodation operators to optimise their portfolios with a comprehensive short and medium-term rental solution.
- Our software toolkit enables partners to tap into the full spectrum of rental demand across their portfolios, whilst powering a range of management solutions to suit their evolving needs: fully-outsourced operations or in-house management.
- Having raised a total of £15m+ to date, we’re backed by leading VC investors and are now scaling the business globally.
Responsibilities
- Nurture, expand key relationships, and be accountable for your portfolio and associated revenue numbers.
- Thorough understanding of the sales process and are able to manage the handover from sales to account management seamlessly.
- Develop an expert knowledge of the Lavanda SaaS platform and are able to effectively train clients on the PMS.
- Rigorous, analytical and data-driven decision making capabilities.
- Build and manage relationships with 3rd-party suppliers (maintenance, housekeeping, etc.).
- A proven ability to handle ambiguity in the absence of defined systems and processes.
- Identify weak points and opportunities, and set targets as well as processes, guidelines, and best practices to ensure high performance in a fast-growing and fast-paced environment.
- Good technical understanding and excellent presentation skills.
- Track record of success in direct B2B sales, both new business and account management.
- Formal sales training and evidence of implementation of techniques into sales teams.
- Flexible and adaptable to meet the needs of the changing market, our customers and the business.
- Solid financial acumen; understands how the team’s goals support the organisation’s financial goals.
Benefits
- Competitive salary + potential for equity (tax efficient EMI options).
- Flexible working is actively embraced (open to full remote for now).
- Choose your own tech - get the equipment you love using at work.
- Personal Development budget, courses and plans tailored to you and your role
- Generous holiday allowance, including the full Christmas to New Year as a break on us.
- Join a highly motivated, engaged team of extremely smart, creative and talented people.
