Client Service Coordinator

Hours: Alternating shifts on a weekly basis, week 1: 8:00-16:30 and week 2: 9:30-18:00, Monday-Friday. You must be able to cover both shifts.
Role
Working as part of a team is very important to us here at the PAM Group. PAM Wellbeing is on the look out for it's next team members to join the Clinical Support team as a Clinical Support Case Manager. As a Clinical Support Case Manager you will be ensuring all counselling cases are matched in line with PAM Wellbeing's core values. Ensuring that all counselling cases are matched to the most appropriate counsellor for the individuals needs and monitor the ongoing activity of the case. As part of your role you can be expected to:
Manage and maintain the effective booking of all counselling appointments in line with current service level agreements
Ensure that counsellors both internal and external are working ethically to their governing body and supporting short-term workplace counselling
Obtain and update systems with accurate records for both internal and external counsellors
Ensure daily goals of cases being matched are met on an individual basis and part of the team
Monitor a team email inbox and dealing with enquiries within a timely manner
Communicate with clients, colleagues and Clinics nationwide ensuring all requirements are met
Work closely with PAM Wellbeing's clinical leads to escalate and support with risk cases
Maintain confidentiality when dealing with all counselling cases or any additional information you may obtain as part of your role
Owning and resolving customer/counsellor queries and problems at first point of contact, through telephone or email
Work effectively within a small team and the wider business
Work on additional projects to support the department
About you
Highly organised and process driven individual with the ability to work to deadlines and prioritise
Effective Communication skills in order to liaise with customers, other departments and colleagues to achieve results
High level of computer literacy (MS Office, Word, Excel, and PowerPoint)
Experience of data entry, administration skills and diary management
Highly motivated with the ability to use own initiative and work within part of the team
Employee Benefits
We pay your auto-enrolment pension contribution of 8%, you can also make enhanced contributions which are matched up to 5%
You will have a life insurance scheme valued at 4 x your annual salary
33 days annual leave including bank holidays
Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed!
Flexible Working Hours
Access to a 24/7 EAP Counselling line and a 24/7 GP line
Our Values
At PAM we are passionate about people and delivering our Everyday Things That Matter Values and Behaviours to our customers and our colleagues. Our cultural philosophy is based on putting our people first, creating high performing teams who deliver great services for our clients.
We're looking for driven and ambitious professionals to join our team, who are just as passionate about our philosophy and values as we are:
Hard Work & Enthusiasm; we believe hard work should be rewarded, we go the extra mile to achieve our goas and support each other and enthusiasm and passion are part of our DNA.
Teamwork & Friendship; our colleagues share a sense of belonging; we understand collaborative working means better decisions making and we support each other to achieve common goals.
Loyalty & Improvement; we are dedicated to personal and professional development. Our PAM Academy mentors' colleagues and provides support to help you be the best you can through offering a wide range of CPD opportunities.
Job Types: Full-time, Permanent
Salary: GBP23,000.00 per year
Benefits:
Additional leave
Casual dress
Company pension
Employee discount
Health & wellbeing programme
Life insurance
Schedule:
Monday to Friday
Experience:
administration support: 1 year (preferred)
Work Location: In person