Address
Form of work
SalaryJob type: Full time, permanent
Salary: £23,000 - £30,000 dependent on experience
The Client Services Administrator supports our Client Services team in day-to-day administration and customer telephone contact, and reports into the Client Services Director.
For the Client Services Team, the role supports across different areas as required including customer communication via email and telephone to ensure that all documentation, such as finance documents, proofs of identification, order and delivery updates, are managed in a timely and professional manner, maintaining our high customer experience ethos. The role works closely with the sales team, gaining a commercial insight into an online business.
Responsibilities:
- Responding to in-life queries and contract amend requests
- Creating Vehicle Orders from internal systems
- Processing personal identification & finance paperwork
- Creating Welcome Letters & Driver Letters from internal systems
- Processing delivery paperwork packs
- Liaising with customers directly on the telephone and email
- Supporting the Client Services Team as required
- Work to and meet Financial Conduct Authority (FCA) Consumer Duty requirements
Qualifications and Skills
- Good written skills
- Resilient manner in dealing with issues directly with the customer by phone and email
- Attention to detail, both written and verbal
- Ability to work under pressure in a fast-moving environment
- Excellent organizational skills
- You will be confident with a positive approach
- Previous experience in an administrative role
About Synergy Car Leasing:
Synergy Car Leasing is one of the leading automotive finance and credit brokers in the UK, offering vehicle leasing and contract hire to both personal and business clients.
Synergy Car Leasing, established in 2006, is one of the leading vehicle leasing providers in the UK. We’ve achieved the Feefo 10 Years of Excellence Award, for a decade of best-in-class customer service. We're Feefo 5 Star Rated by our customers. Synergy is recognised as Broker of the Year and Best Customer Service in the Broker News 2024 Awards, and the Best Medium Leasing Broker and is highly commended for Customer Service 2023-2024, awarded by the Leasing Broker Federation. A member of the British Vehicle Rental and Leasing Association (BVRLA), Synergy is committed to the highest standards of service, fair terms & transparency. You will be looking for a challenging role where your contribution is recognised and rewarded within a dynamic environment. We want our people to achieve their goals and dreams, believing in a team-work culture where personal growth and potential are valued. Our well-located office is based in Hornbeam Park, Harrogate (HG2 8RB), 2 mins walk from Hornbeam Park train station, on the Leeds side of Harrogate close to Leeds Road, also with free car parking.
You may have experience in the following: Client Services Administrator, Customer Services Administrator, Administrator, Client Support Administrator, Customer Support Administrator, Client Relations Administrator, Customer Relations Administrator, Client Coordinator, etc.
REF-213 888
