Client Services Advisor

Join an industry-leading IT software and business services provider, specialising in utilities and pharmaceuticals, boasting a stellar portfolio of blue-chip clients. Known for their personalised customer service, they're on the lookout for a Client Services Advisor to join their dynamic team in Redhill.

Perks:

- Salary: £25,000 - £27,000 (experience-dependent)

- Location: Redhill, with hybrid options (minimum 2 days in-office)

- Hours: 37.5 hours/week, Monday to Friday

- Benefits:

- 25-27 days holiday, plus public holidays, and extra leave for your special day

- Comprehensive private healthcare for you and your family

- Employee Assistance Programme

- Generous monthly team social budget

- Payroll giving scheme

- Fuel your day with free fruit, snacks, and drinks

- Get moving with Electric Vehicle Scheme / Ride to Work Scheme

- Free on-site car parking

Role Overview:

Join the Energy Operations Team and dive into a role packed with variety and challenge. From managing communications with energy suppliers to ensuring smooth billing processes, you'll be at the heart of client satisfaction.

Responsibilities:

- Keep operations running smoothly, meeting tight deadlines and service levels

- Resolve issues promptly and professionally, ensuring customer needs are met

- Communicate effectively across teams and with clients

- Produce insightful monthly service performance reports

- Test new IT system functionalities and ensure data accuracy

- Monitor industry data and maintain its integrity for billing processes

- Handle billing and reconciliation tasks efficiently

- Liaise directly with customers to resolve billing issues

Requirements:

- Minimum 3 years' experience in an analytical or process-driven role, ideally in utilities

- Stellar communication skills with a customer-focused approach

- Ownership mentality with problem-solving prowess

- Organised, with top-notch time management skills

- Strong analytical abilities and data manipulation skills

- Flexible and adaptable to new challenges

- Quick learner with a passion for teamwork

- Proficiency in Microsoft Office Word and Excel

Ready to dive into a dynamic role where every day brings new challenges and opportunities? Apply now and be part of a team that's shaping the future of the energy sector!

***For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

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