Client Services Assistant

Luxaviation UK seeking a dedicated Client Services Assistant, to be based at our offices in Stapleford, Essex. Sitting within our Client Services department, this is an opportunity for an enthusiastic hardworking individual to join our team and learn multiple skills within the business aviation industry.

The successful applicant will be working alongside our experienced Clients Services and Commercial teams to understand our clients’ particular needs and requirements, and to deliver a tailored and bespoke service to them, while building and maintaining relationships with our network of charter brokers and direct clients to ensure we remain the first point of contact for their aviation needs.

Principles of the Client Services Team:

• Maximize charter opportunities and help achieve company targets.
• Have the desire to search for solutions and find the optimum solution for the client’s needs.
• Extremely positive approach to all tasks and clients.
• Maintain professional spoken and written interaction with clients and colleagues.
• Deliver outstanding attention to detail and excellent quality of work.
• Ensure all operations remain compliant with our AOC.
Strive for continual personal development.

Key Responsibilities

• Co-ordinate client and crew scheduling.
• Help in searching for and securing Sub-charters aircraft when a requirement cannot be fulfilled by our fleet, inside and outside of the Luxaviation Group.
• Quote incoming charter requests, following up charter leads and convert charter enquiries to charter bookings.
• Pro-actively looking ahead to foresee any potential operational disruption and intervene to reduce any possible schedule disruption ahead of time.
• Communicating with clients and colleagues promptly, accurately, and pro-actively.
• Understanding and complying with company operations manuals.
• Liaising with flight crew and arranging crew logistics.
• Flight watching, completing checklists and weather watch.
Working as part a of Shift team covering our 24/7 desk (days and nights)

Person Specification

Essential

• Customer Service Experience
• Hardworking and willing to learn
• Excellent communication skills
• Ability to work in a high pressure environment
• Professionalism and ability to deal with demanding VIP clients
• Able to do shift work on a 24/7 rotation
• Ability to work in a team
• Ability to learn and adapt to specific client needs
• Respectful and supportive to colleagues at all times

Desirable

• Sales experience
• Leadership skills
• Aviation Industry experience
• Additional languages
• Flexible approach to working hours