Client Services Executive

Job Title:

Client Services Executive

Salary:

Up to 23,000 per annum

Location:

Manchester City Centre

Hours:

09:00am - 17:00pm

Do you have experience of working within a customer service environment? Are you looking for a role within a business that offers great career opportunities? The Recruitment Co. are recruiting for one of our key clients in Manchester and this could be the perfect opportunity for you.

Job Responsibilities:

• To act in a professional and courteous manner at all times to maximise the client experience
• To approach enquiries with a sales-minded attitude to identify opportunities in which our client can assist
• Demonstrate extensive knowledge of the departments within our clients business and the type(s) of work that they primarily deal with
• Communicate with clients regarding their queries and guide them to the appropriate department
• Consistently obtain and process all essential client information accurately on the Proclaim system
• Ensure customer enquiries are picked up promptly by the relevant department, by seeking feedback on a regular basis
• Maintain positive relationships with clients to build trust and ensure repeat custom and client recommendations
• Use all methods of customer communication, including phone calls, email and text messaging to capture business
• Take personal responsibility to ensure that the client journey is as smooth and efficient as possible

The Person - Skills / Experience:

• Ability to act as liaison between new clients and departments, by delivering accurate contact information and a detailed description of the legal query
• Display exemplary customer service skills and a sales-minded attitude
• Adaptability and willingness to change in accordance with the needs of the firm and Client Services team
• Applicants must have experience in telephone-based customer services
• Meticulous attention to detail is essential
• Professional and proactive approach to work
• Experience of using Proclaim Case Management system would be advantageous, however full training will be provided

Please note that The Recruitment Co. are an equal opportunities employer

CPProfessional

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.