Client Services Manager

Pyramid8 are delighted to be working alongside one of our well-established clients. Our client was established in 2009 and re-located to their new custom-built premises in 2021. Our client is a market leader in the field of remarketing and disposal.

Due to head count increase our client is now looking to recruit a full time Client Services Manager to work full time Monday to Friday 9am-17.30pm. Some hybrid work options are available, this is subject to further discussion.

Overall responsibilities

• Managing/qualifying incoming account leads, and creating onboarding journeys for new accounts created, including follow-ups and first purchase support
• Building lasting relationships with buyers of all business sizes - small indie through to large supermarket
• Attract both franchise and non-franchise dealers, car supermarkets, independent dealers and sole traders to relevant sales events
• Demonstrate the benefits of purchasing stock via G3 instead of other online and physical remarketing channels, both within and outside the regular sales programme
• Work within the sales and marketing team, time will be split between supporting our existing buyer base and managing incoming buyer enquiries for example, Live Chat, Email Mailbox, promoting post-sale "buy it now/Bid Now" process - Understanding customer requirements, placing vehicles with relevant customers and closing vehicle sales as soon as sales are complete
• Ensuring that the company maximises returns and conversion rates for vendors
• Working with the marketing team to manage and generate incoming buyer account leads via cold calling or using existing/new trade and supplier relationships • Responsible for dormant buyer management, identifying trends, re-engaging regularly and understanding concerns • Manage Pre-sale enquiries, e.g. check over of vehicles for customers who cannot attend the sale
• Responsible for tracking our buyer fee tier structure, including incentivising and relaying upwards/downward tier moves with buyers every month/quarter

The Candidate:

• Must have a professional and confident demeanour, with an ability to communicate effectively at all levels
• Excellent telephone manner and strong face to face communications skills
• Good networker and strong but balanced influencing skills •
• Strong organisational skills with the ability drive projects forward without constant involvement A passion for the automotive industry preferable
• Experience in vehicle remarketing, vehicle auctions or managing trade to trade used vehicle disposals
• Previous direct selling experience in a B2B environment (ideally automotive)
• Experience working with CRMs and other based IT systems
• Proven experience in attracting and placing vehicles into the trade to maximise returns
• A full UK driving license (with no more than 3 points)

Rewards:

• Excellent base salary
• Up to 10% profit related bonus
• Regular band review based on skills and performance
• Pension
• Life Assurance
• Excellent Holiday Entitlement
• Birthday leave
• On-site parking
• Opportunities to progress

If you would like to work for a rewarding organisation with great prospects, please forward your up-to-date CV for consideration