Client Support Administration

We have a fantastic new opportunity for an experienced office based Customer Service Advisor to work from our head office in Stoke. This is a great opportunity to join a team that will help you thrive and grow within an office environment.

This is a 4 on 4 off role working 8am until 8pm so will involve some weekend working Salary 23500 -24000. The training will be Monday to Friday before moving into the 4 on 4 off shift pattern. Please note this is not an IT support role. Once training is completed there is an option to work from home requiring you to go in the office a minimum of once a month.

We can also accommodate part time, the training would be on week days and the hours would be covering the weekend 8 hours on a Saturday and 8 hours on a Sunday.

This is a 12 month fixed contract.

As a business we are one of UKs Leading Commercial Lettings Agencies and we would love to hear from Customer Service Advisors that have worked in Facilities Management or any service roles that coordinates service delivery

Duties to include:

• Resolving customer queries by phone and email
• Maintaining & Coordinating suppliers
• General office administration duties as required
• Processing customer requests in line with SLAs
• Communicating with internal and external departments regarding repairs and spares
• Contacting customers or other departments within the company if any issues arise
• Making sure requests are completed with a reasonable time frame
• Ensure time frames are adhered to in relation to service level agreements
• To promote good relationships with contractors/suppler contacts and site personnel and project a positive image of the company

This list is just a snippet of what the role entails.

Skills & Desirables:

• Customer Service experience Office or Call Centre Required
• Commitment to providing outstanding customer service
• Excellent communication skills, both written and verbal
• Knowledge of relevant software packages (word, Excel, Power point) – training will be provided on in-house packages
• Attention to detail, can-do attitude and willingness to go the extra mile
• Ability to co-operate with the team to assist customers and colleagues
• Retail knowledge also preferred
• Exceptional Administration experience.

Although we always aim to respond to every application, unfortunately, due to the high volume of CV’s received each day, this is not always possible. Therefore, if you haven’t heard from us within 5 working days of applying, please assume you have been unsuccessful on this occasion.

All successful applicants will undertake employment reference checks