Address
Form of work
SalaryClient Support Analyst
Cambridge/remote
Competitive salary, dependant on experience
We are recruiting for our specialist tech start up clients, with a clear mission statement; you will be joining a business who are using their product to assist some of the biggest global brands in their pathway to becoming Net Zero.
Having recently secured their Series B funding, it is a truly exciting time to join such a forward-thinking, fast-growing business.
Our clients are offering:
- An unparalleled climate-tech platform, counting numerous international well known brands and companies as clients.
- Opportunity for personal development
- A multidisciplinary, diverse and passionate team of richly talented individuals
- Excellent benefits, including bonus scheme and private medical insurance.
- The opportunity to be part of something meaningful in the race to net zero.
Role Responsibilities
- Offer expert assistance to customers and internal teams, taking responsibility for issues and resolving them promptly.
- Ensure successful outcomes for customers by simplifying complex queries and tasks.
- Develop and maintain knowledge-base articles to support clients in self-service.
- Collaborate closely with Customer Success and Client Solutions teams to assist with implementation and data manipulation.
- Conduct testing and analysis of platform changes.
- Conduct research on client or subject information to support teams across the organisation.
- Contribute to enhancing Customer Satisfaction and improving the overall client interaction process.
Who are we looking for?
- Educated to undergraduate degree level, technical degree preferred.
- Experience in a consulting, software implementation, natural sciences, climate science and policy, or engineering role. This requirement may be met using time spent pursuing an advanced degree, e.g., PhD.
- Comfortable running and interpreting the output of quantitative models.
- Motivated self-starter who can successfully work independently as well as a collaborative member of a team.
- Problem-solving aptitude and a natural willingness to learn.
- Commitment to delivery with good time management, decision-making, and planning skills.
- Must possess strong attention to detail, multi-tasking, and organisational abilities.
