AddressClinic Coordinator within Respiratory Medicine
Cromwell Hospital, London SW5 0TU
Permanent
£24,000 to £31,000 Depending on experience
Full time - 37.5 hours a week (Candidate needs to be available between Monday to Friday between 8am and 8pm but subject to change)
We make health happen.
Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.
Role Overview
As a Clinic Coordinator, you will have the responsibility for ensuring a safe, efficient clinical service with the assistance of the Senior Clinic Coordinator, Outpatient Manager, Practice Manager, and clinical leads and always ensure a continued and progressive service. The ideal candidate can work efficiently individually but is also an accountable team member. Must be detail oriented and works well in a fast-paced environment.
You’ll help us make health happen by:
- To welcome all patients, visitors and consultants to the department in a professional, friendly, courteous and helpful manner, to assist in their patient care and provide the highest standard of customer care.
- To have an efficient telephone manner in order to take and give accurate information.
- To liaise regularly with hospital departments to ensure a seamless patient pathway and experience.
- Work closely with Practice Manager to ensure clinics are prepped and running smoothly.
- Co-ordinate patient registration, preparation of outpatient accounts, receipting payment for hospital services and ensure patient payments are in order prior to completion of the episode of care – managing letters of guarantee, liaising with insurance companies and embassies as required.
- Where required, book follow up appointments, diagnostic tests and support the patients onward journey through effective collaboration with hospital teams.
- To ensure costs are entered correctly and patients charged accordingly using the relevant hospital systems.
- To co-ordinate department activities, including patient and referrer liaison tasks.
- To actively encourage new business into the department.
- To review and revise where necessary all administrative protocols.
- To provide basic secretarial support - co-ordinate bookings for procedures with various internal and external hospital departments, assist with filing, coordination of clinics schedules and assist with filing.
Key Skills / Qualifications needed for this role:
- Administration skills within a medical environment
- Experience within a hospital environment
- Good communication and strong interpersonal skills
- Excellent telephone manner
- Articulate and Polite
- Organisational skills – meeting deadlines and prioritising workloads
- Confident and can work under pressure
- Natural ability to empathise with patients and demonstrate genuine care
- Ability to work as part of a team
- Ability to work independently and autonomously
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
- Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Support with travel costs via a season ticket loan or cycle2work
- Discounted access to online gym sessions through Gympass
- Various other benefits and online discounts
- Free onsite massages as a recognition for your hard work
- Opportunity to participate in our annual awards ceremony
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type:
Full timeJob Area:
AdministrationLocations:
Cromwell Hospital London
Job Type: Full-time
