Address
SalaryClinic Manager | Specialist Fertility Centre
Full time – 40 Hours
Central London
Up to £55,000 DOE
ROLE PURPOSE
The Clinic Manager is accountable for championing the delivery of the core values and delivering a high-quality service and achieving financial targets and KPIs.
You will have experience in a similar role for a busy private practice. You will be proactive with a hands-on management style with the ability to deal with multiple priorities.
A positive leader with strong communication skills who can liaise with the Directors, along with both clinical and non-clinical colleagues across the business.
Experience with governance and CQC and/or HFEA requirements is essential. Solid people management skills with the ability to work in a fast-paced environment and a passion for delivering world class healthcare experience for our patients.
ROLE REQUIREMENTS
Ensuring all treatments are in line with the company's protocols and guidelines. Ensuring that all activities are carried out in accordance with HFEA requirements
Implementing and managing a robust and rigorous process in clinic, monitoring performance, reporting on progress and developing contingency plans when required.
Ensuring that monthly where and annual targets are exceeded, with contingency plans and intervention where financial or quality is 'off trajectory'
Maximising the financial performance through the client sales funnel.
Maximise capacity within the resources including Initial Consultations, Treatment Consultations and scanning appointments
Optimise the efficient use of staff, facilities equipment, supplies, equipment consumables and support services Use central and local reports to monitor team performance against performance targets
Ensure that the service excels on patient experience with early intervention when issues occur
Effectively lead and manage the clinic support and admin teams to ensure a consistent delivery of high-quality service and performance.
Performance management – staff receive appropriate feedback where performance is not in line with requirements and remedial plans are implemented, with escalation through capability or disciplinary processes as necessary
Working with clinical and operational staff to ensure maximum appointment availability
Training and development – staff are trained and developed so that they can carry out their current and future roles. In particular that all mandatory training is completed
Motivation – staff receive regular feedback on good performance
Retention – maximise retention of staff by a creating an exemplary environment Recruitment – staff with the appropriate skills and experience are appointed
Responsible for effective and efficient facilities and building management Manage complaints effectively
EDUCATION AND EXPERIENCE
Ideally educated to degree level and have a minimum of three years Management experience gained within either the Private Health, Beauty / Spa, Hospitality, Retail or Service sectors.
Strong empathetic skills are essential.
Experience of working within a target driven and fast paced environment.
A positive 'can do' attitude that can handle change and challenge.
Drive, determination and ability to overcome ambiguity and the daily challenges of 'management'.
Proven people management skills, capable of building and leading high performing teams. Excellent organisational and communication skills
Experience of P&L Accounts or budgetary management to control costs.
A good understanding of statutory policies such as HR and Health and Safety. Experience of CQC policies and procedures is a distinct advantage.
Genuine desire to help patients and make a difference to people's lives
Recommendations
Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 worth of John Lewis Vouchers for each successful recommendation.
Contact Details
If you would like to be considered for this exciting opportunity, please contact Beth Burgess directly on 02392 316 033. Alternatively email an updated CV
