Clinic Receptionist - Temple Quay - Bristol

Company	The MedicalSee more
Address	Bristol, England
Form of work	Full-time
Salary	£11.80 - £12.00 an hour
Category	Healthcare

Job description

Clinic Receptionist - Temple Quay

Permanent Position

Hours: 37.5 hrs a week

Shifts between:

7.00am to 8.00pm Monday to Thursday

7.00am to 7.00pm on Fridays

Occassional Saturday Mornings

Rate of Pay - £11.80/hour to £12.00/hour dependant on experience

The Medical is a fast-growing, award-winning business offering convenient, high-quality healthcare to its customers. We are currently looking for a friendly, professional, and organised Part time Receptionist to join our team to work at our Temple Quay Clinic, in Bristol City Centre.

This is an excellent opportunity for somebody with a passion for customer/ patient care, who thrives in a vibrant environment.

SKILLS & ATTRIBUTES:

Your role is to ensure that each interaction with The Medical is excellent: warm, friendly, and informative. We will be looking for:

Excellent customer service skills and telephone manner
Strong organisational & communication skills and effective multi-tasker
Confident IT skills
A genuine passion for people's welfare with a kind and friendly disposition
A proactive and quick learner

MAIN RESPONSIBILITIES

Patient Experience:

Clinic Welcome – greeting our patients when they arrive.
Reception experience – engage with our patients to ensure that their experience is excellent.
Enquiries - answer face-to-face, email and telephone enquiries.
Booking Appointments – book patient appointments into the diary.
Managing Practitioner diaries
Registration and Consent – ensure that new clients register fully and consent to the terms of business and to clinical assessments.
Cancellations and DNAs (Did Not Attend) – manage the cancellation and DNA processes from end-to-end.
Payment & invoicing – take payments & processing company invoices for payment.

Basic hours: 37.5 hours per week

Shift pattern to be agreed and may be subject to change:

Monday to Friday - Shifts Between 07:00am to 20:00pm , 07:00am to 19:00pm Friday = Total 37.5 hours/week
Occassional Saturday cover
Plus, support with holiday and sickness cover

OTHER DETAILS

The successful candidate will need to have a flexible approach to work.

Candidates applying need to have experience of and be confident handling busy customer-facing position, be self-motivated and happy to work independently.

Training will be provided prior to and beyond the start date.

Holidays - 28 days Pro Rata for part time - this includes UK Bank Holidays

If this sounds like you and you are interested in joining a warm and friendly team, then please apply with your CV, a covering letter & confirm you are able to work the hours stated.

Job Type: Full-time

Pay: £11.80-£12.00 per hour

Expected hours: 37.5 per week

Experience: