Clinical Lead

Clinical lead Contract type: Full time (37.5 hours per week), permanent contract Remuneration: 65,000 70,000 depending on qualifications and experience Location: Central London/remote working Reporting to: Clinical Director About SH: 24 SH: 24 is a pioneering online sexual and reproductive health service, delivered in partnership with the NHS. We make it easy for people to self-manage their sexual and reproductive health online by providing free STI test kits, contraception, STI treatments, information and advice - 24 hours a day. Weve won a host of awards and industry recognition for what we do, and were happy to say that our reach and services offered are expanding every day. We are not-for-profit and passionate about delivering discreet, convenient and clinically safe sexual health services.
Our vision is to make it easier and faster for people to access sexual and reproductive health services, no matter where they live; weve been doing it since 2014. Were also proud of our community and the people who work for us; those who have helped us shape a company that puts our users at the heart of everything we do by designing services that are easy to use, easy to access and easy to understand by all that need them. The Role SH: 24 is seeking a dynamic and experienced sexual health nurse manager to work in collaboration with the clinical director to provide leadership for the clinical team, line management for the senior nursing staff and to play an integral part in the development and growth of the service. The role also involves delivering sexual health care and advice within our digital health service.
You will be a registered nurse with a strong leadership and experiencemanaging teams and service delivery. As the Clinical Lead you will play a pivotal role in overseeing high quality clinical delivery, ensuring operational efficiency and serving as the primary point of contact as clinical representative from other teams within the organisation. This is an exciting opportunity to make a meaningful impact on the delivery of digital healthcare. Key Responsibilities: Provide Clinical Leadership and oversight to ensure the delivery of high-quality healthcare services through our digital platform.
Contribute to updating, developing and implementing clinical protocols, guidelines, and best practices to optimise patient outcomes and safety. Collaborate with cross-functional teams including product development, technology, and customer support to drive continuous improvement and innovation. Lead and mentor clinical staff, providing guidance, support, and ongoing professional development opportunities. Ensure compliance with regulatory requirements and industry standards related to healthcare delivery and data privacy.
Monitor key performance indicators and metrics to assess the effectiveness and efficiency of clinical operations, implementing strategies for improvement as needed. Serve as a key point of contact for internal stakeholders regarding clinical matters, fostering strong relationships and communication channels. This role requires flexible working and some out of hours work may also be required. Although the role can be done remotely, at least monthly attendance at the London office will be required.
The successful candidate will be part of a progressive, highly innovative team, benefiting from mentoring from senior clinical NHS consultants. What We Need From You Clinical experience and qualifications in sexual health Youll be an experienced sexual health nurse with an in-depth knowledge of sexual and reproductive health care and at least 5 years of working at a senior level in this field. You will have the Diploma of the Faculty of Sexual and Reproductive Health Care. Ideally, you will be a FSRH registered trainer and/or a STIF competency trainer and be an appropriately qualified non-medical prescriber and/or be an advanced clinical practitioner.
You will have experience of teaching and assessment of clinical skills. Experience in management of sexual health services Youll have at least 4 years experience of managing a sexual health service and will be skilled in leading multi-disciplinary teams. You will have experience of, managing clinical quality and clinical governance and of managing adverse incident and complaints. Experience of innovation and change management You will have experience of leading change and a proven ability to work collaboratively and contribute to the development of an evolving service.
Personal qualities Youll be trustworthy, discreet, and highly conscious of the importance of maintaining the confidentiality and integrity of personal information. Digital health experience Youll be IT literate and willing to learn how to use new systems, with an acute awareness of security issues and willing to comply with security requirements. Ideally, you will have previous experience of digital or remote sexual health care delivery. Finally, and most importantly, you will love to learn, share knowledge and help others.
The team at SH: 24 is great because we provide the support to each other for everyone to perform well. What Youll Get From us We are always interested in upskilling our employees and are flexible in ways to do it: be it courses, books, onsite or remote learning with a colleague - whatever suits the situation best. If there is a particular skill or product you would like to work on and improve, well always try to accommodate you. Were also keen to allow the team to work in the way they want - you can choose the OS of your machine, your chair, standing desk, dual monitors etc.
If there is anything you need dont be afraid to ask. SH: 24 offers 25 days of annual holiday (in addition to the days between Christmas and New Year), truly flexible working, excellent pension contributions and life insurance. Equality and Diversity As an employer, SH: 24 is committed to inclusivity. We want to increase representation of currently under-represented groups to make SH: 24 morediverse.
Our aim is to build an inclusive team, where everyone is able to be themselves at work and feel supported, empowered, valued, respected, fairly treated and able to achieve their full potential. As an inclusive employer we will not tolerate discrimination. Interview Process The SH: 24 interview process will be as follows: The interview with members of our clinical team will last 1.5 hours. It will include an interview, discussion of common managerial and clinical scenarios and may include a presentation.
An informal meeting with members of the clinical team with an opportunity for you to learn about the team and for them to meet you in an informal environment.