The Clinical Sales Representative (CSR) provides day to day account management and clinical product support and education for the assigned accounts at a territory or regional level. Work is driven by the CSR’s setting objectives to leverage opportunities to drive sales growth for their Endo Bariatric product portfolio, in conjunction with their manager and in line with Boston Scientific (BSC) Endoscopy divisional strategy. For some specific procedures the CSR will provide product use training and advice, according to the Directions For Use (DFU), during a procedure. The CSR is responsible for sales contract compliance and delivering the target sales revenue, availability of BSC products at account level, identifying/selling the next cases and providing product training and education at an account level.
- Supported by Business Development Specialist Manager (BDS) in strategic accounts, the CSR contributes to the development of annual strategic plan by providing the Sales Manager, Business Unit Lead and Marketing with detailed business intelligence for accounts in scope (e.g., market size and potential, market / products trends, business opportunities, competitive landscape, updated clinical and economic stakeholders).
- Supports Sales Managers (SM) in understanding each account’s unmet needs and expectations, to facilitate an account strategy and execution of product developments and launches.
- Support of medical personnel and field staff during procedures after careful training according to the DFU and sells the next case for BSC endobariatric endoscopy product range.
- CSR is the first point of contact for healthcare professionals.
- Identifies, manages, and reports to the SM the sales opportunity deriving from clinical support; consequently, supporting in clinical selling based on clinical support information provided.
- Provides education and training support for external customers and end users and internally for BSC colleagues, as appropriate.
- Maintains market share at BSC accounts by delivering excellent product in-servicing, evaluations, and continuous procedural education.
- Attends and actively participates in customer, company and industry sponsored events and meetings, with a strategic and productivity mindset.
- Leads on sales opportunities in non-strategic accounts and collaborates closely with their BDS team partner for sales opportunities in Strategic accounts. Gathers and shares information about next tenders and negotiation opportunities.
- Develops and implements a proactive plan that involves all supporting functions as relevant with SM and other account team members, to continually enhance the quality of service to customers.
- Performs procedural training, provides clinical support and therapy development, and consequently manages clinical evaluation, with BDS commercial support, to deliver excellent product in-servicing and product evaluations and ultimately secure BSC market share.
- Records customer information and activities in the CRM system as an alignment tool with other roles.
- Performs periodic updates with respective Sales Force and Commercial Contracting organisation.
- Industry experience within commercial sales of Medical Devices or Medical Technology.
- Experience with endoscopy products is beneficial but not required.
- Comfortable working in an acute intervention setting and assisting with relevant procedures.
- Proactive and innovative team member that thrives working autonomously.
- Highly organised with excellent attention to detail.
- Fluent English language skills, both written and verbal.
- Comfortable working in a remote field-based position with a passion for travel.
- A degree qualification within a relevant scientific subject, or nursing or healthcare qualification is beneficial.
- Experience in a ground-breaking multinational company with attractive benefits.
- Upskilling.
- Healthy competition.
- Mentoring.
- A company with a purposeful mission.
- A permanent position.
- Remote field-based work.
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