AddressOperating Company: Spark
Location: New South Wales,New South Wales,AU
Date Posted: September 12, 2023
Req Number: R5016938
Job Description:
Work/responsibilities regularly span multiple job families within this job group. May provide customer support, handle incoming orders, verify customer purchase order accuracy, confirm purchase order with customer, resolve discrepancies, and provide technical support. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group.
Job Requirements:
This role is to support the rapid growth of the Spark and Digital Orthodontic business unit of Envista within Australia and New Zealand and focuses on providing operational and customer support to dental healthcare professionals in utilizing innovative digital orthodontic systems. With the main focus being on our Spark Clear Aligner System.
Primary Duties and Responsibilities:
- Responsible for successful clinical onboarding of new customers
- Education for the doctors on our internal systems, processes and protocols for Spark case design
- Responsible for facilitating case revisions for our new Spark users during their onboarding period
- Primary point of contact for initial clinical support for new customers
- Tracking and monitoring case revisions, refinements, case scores and comments
- Proactive communication with internal and external stakeholders
- Responsible for creating training materials for assigned designers and providing tools for them to fully understand the new customers design preferences and workflow
- Scheduling technical follow up with doctors
- On-boarding new doctors remotely
- Backing up the field Digital Solutions teams in case of peaks/necessity
- Providing technical support (software and web) for all the products in our digital portfolio
Operating Company:
Spark
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