Cloud Design & Migration Engineer

A vibrant, fast paced technology company offering IT support, services and solutions, bringing corporate technology solutions from the major global brands such as Microsoft, HP and Cisco is looking for a Cloud Design & Migration Engineer. Along with a salary of up to £55,000 per annum, you will also receive a pension scheme, flexible benefits and hybrid working – this role is office-based alongside work from client sites and from home. 
You will provide technical support direct to clients and to other members of the teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and technical management on projects, and progress the commercial development of the organisation. Your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. 
As Cloud Design & Migration Engineer, your responsibilities will include:

• Having responsibility for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation
• Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fitouts, Server & Network Installations, Office365, SharePoint & Azure Environments
• Creating and maintaining technical documentation to assist other technical teams for clients where Technical Lead responsibility is given
• Assisting the Client Account Managers in creation of Statement of Works (SoW)
• Supporting other Technical Leads and internal teams where needed to ensure success
• Assisting colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth

We’re looking for a Cloud Design & Migration Engineer with the following skills and experience:

• Proven technical support experience in a similar environment
• Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies
• Experience of Azure Environment - Management, Design, Implementation & Customer Migration to the cloud
• Experience of Intune and Autopilot - Management, Design, Implementation
• Modern On-Premises infrastructure management – Current Windows Server versions & services
• Network Infrastructure - Management, Design and Implementation
• Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge
• Understanding of incident and problem management, change and configuration management
• Understanding and experience with customer SLAs and KPIs
• Industry standard qualification such as Microsoft and Cisco are desirable.

Working hours are 09:00-17:30, Monday-Friday, with flexibility required to cover activities within core hours of 08:00-18:00. Occasional out of hours working may be requested. 
To apply for this role as Cloud Design & Migration Engineer, please click apply online and upload an updated copy of your CV.
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