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Form of workWe are proud to be working with a fast-growing Telecoms company, based in Northamptonshire.
Due to their on-going success, we now have an opportunity for a Senior Cloud Specialist to join their team.
If you have at least 2 years’ experience in building phone systems on portals and delivering broadbands and are looking to join a company with a second to none reputation where you can work within a supportive and friendly team, this could be the perfect role for you.
Let’s look at the role and responsibilities:
You will be responsible for managing client orders end to end and use the tools within the business to deliver a fantastic customer experience every time.
You will be working within a knowledgeable team environment, who support each other to achieve the quality they are so well known for.
You will be required to collaborate with your team mates to deliver service targets, on your own and collectively.
You will be responsible for heading up the delivery of hosted and broadband services and your role will grow in time as the business expands.
Your responsibilities will also include on site and off site implementation of systems, including regular quality reviews with customers
You’ll also oversee all administration tasks for each customer: Hosted system builds / Orders / Leased lines / 365 / On prem/cloud IT solutions where needed.
If this sounds like you - here’s what we’re looking for in the ideal candidate:
- A minimum of 2 years building phone systems on portals.
- Experience with TelcoSwith, CallSwitch, 8X8, Gamma Horizon.
- A proven track record in service & implementation using hosted and IT products.
- The confidence and strong rapport building skills to be able to troubleshoot for a client on-site.
- The ability to be able to explain technical solutions to a client in a simple way.
- You’ll be a Team Spirited person, who collaborates well with others and shares ideas.
- You must have pride in your work and be as quality obsessed as the rest of the team!
- Proven practise in delivering client focused solutions based on customer needs.
- Demonstrable results in managing multiple queries at a time, with attention to detail.
- Competent user of MS Office products, particularly Word, Excel and Outlook.
- Experience in on-site and off-site system installations.
- You will need to have a Full UK Driving Licence
What’s on offer?
- £35k - £40k Salary
- Hybrid Flexible Working
- No Weekends or Bank Holidays.
- 4:30pm Finish Monday - Thursday, 4pm Finish every Friday.
- 21 days annual leave
- Training Programme with industry recognised Qualifications
- Personal Development Plan to get you where you want to go in your career.
- A supportive & friendly environment where you matter.
- On site Free Parking
If this sounds like the perfect opportunity for you, please apply today and let’s arrange a chat.
