AddressAdditional Information Salary: £25,216.34 per annum.
Job Number 24062656
Job Category Food and Beverage & Culinary
Location Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
We are currently recruiting for a Sheraton Club Membership Executive to support our In Room Dining and Club Lounge Departments
The Sheraton Grand Hotel & Spa is ideally located in the heart of Edinburgh’s financial and tourist area and is one of Scotland's leading 5 star hotels. As the largest 5 star hotel in the city with 269 bedrooms, we also have the biggest banqueting and meeting facilities with a capacity of up to 500 and the award winning One Square Restaurant. Additionally the hotel operates the award winning One Spa™, one of Europe's premier advanced city spas.
The successful candidate for this position will have a strong food & beverage background within the Hotel industry, an ability to work unsupervised and experience/knowledge of banqueting would be required.
A flexible, customer-focused approach is essential, with excellent organisation and leadership skills.
Essential Functions
· Take ownership of enrolling, activating and managing Sheraton Club memberships on a month-to-month basis
· Becoming the point of contact for all Sheraton Club & VIP members, using membership recognition and building relationships.
· Attracting & recruiting new Sheraton Club members, increasing membership to drive incremental revenue
· Proactively engaging with current and perspective Sheraton Club members
· Conducting site inspection and responding to enquiries from perspective Sheraton Club members
· Assist in directing and supervising the daily running of the In Room Dining and Club Lounge areas, maintaining the Sheraton Grand`s standards of service, guest satisfaction and efficiency.
· Ensure your outlets are adequately equipped with operating equipment, guest supplies and restaurant accessories in line with business demands.
· When delegated by your manager you are responsible to schedule and assign staff according to reservation forecast, special activities, events, holidays, vacation and operation requirements.
· To conduct regular outlet meetings daily pre-shift briefings in each of the outlets in order to review and improve service procedures and to communicate special arrangements.
· To maintain the Food & Beverage Log to record comments, complaints, sales information, revenue and any unusual occurrences. This should be updated on a daily business.
· To ensure that all team members within your outlets are well presented and correctly groomed according to the Sheraton Grand standards.
· Responsible to ensure there is a downward flow of communication from your Manager i.e. relevant information is passed onto all team members.
· Responsible for the outlet`s cash handling, float and pay-in procedures ensuring all members of your team are trained on the standard procedures and in turn they are adhered to at all times.
Requirements:
We are looking for a confident individual who is capable to work on their own initiative as well as part of a team and has a strong desire to improve on their skills and knowledge as well as:
· Capability of prioritising their workload to meet deadlines, focused on solving customer issues
· Ability to handle stress and cope with the pressures of the job as and when they occur
· Ability to deal with and adapt to unexpected situations: complaints, change
· Good listening skills for use with internal and external customers alike
· Flexible approach towards hours
· To project a pleasant and positive professional image to all contacts at all times.
· Manage cultural needs and expectations of guests.
· Punctual attendance to each shift.
· Maintain positive teamwork at all times.
· Allocate tasks to the team to ensure all duties carried out thoroughly and on time.
· Coaching and training of the team.
Benefits:
So why work for the world’s largest hospitality company?
· A competitive salary plus free meals whilst on duty.
· 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service
· Worldwide employee and friends & family hotel room rates plus a free overnight stay with Spa access (for you and a plus 1) on the night of your induction
· 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!
· Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub
· 50% off Spa Treatments and £50 gym membership within our One Spa!
· 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
· Refer a friend to work with us and receive a £500 bonus
· Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities
· Many more benefits however most importantly, we’ll help you grow, and develop you as an individual
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
