Coffee Shop Assistant

Our Coffee Shop Assistants are the face of our Coffee Shops, and we are looking for bright, passionate and confident people to join our team. As a Coffee Shop Assistant with Honesty Group you will be serving our customers delicious coffee, freshly-baked bread, cake and pastries, and ensuring a clean and welcoming environment. We are an age-inclusive and disability-confident employer, and welcome applications from across every community.

Honesty Horlicks Quarter is situated in the iconic former Horlicks Factory in Slough, currently being developed into luxury apartments by renowned Berkeley Homes Group.
The shop interior is being designed and completed by Honesty’s design team ‘03 Interiors’ of Pangbourne and will emulate the historical design of the Edwardian factory, with high ceilings and panoramic windows looking out into the central courtyard of the community. It will offer a place for residents and visitors to work remotely, enjoy a coffee with friends or for workers at local businesses to come together for lunch and breaks.

Hours and Shifts: 37.5 hours per week

(Sunday to Thursday)

Why work with us, not them?

Our strong community-led values, and people-first approach separate us from our competitors. We are committed to holding ourselves to the highest standards with regards to the environment and sustainability, with all our food made by hand by our incredible team of chefs and bakers utilising fresh, seasonal, local ingredients (where possible) and served to our customers by dedicated, healthy and happy staff.

In return for your hard work, we offer:

• Secure employment contracts
• Wages which keep up with the National Living Wage
• Full training and opportunity to develop within the business
• Free meal on duty
• 20% off all products
• Discounted Cookery School Courses
• Employee Wellness Programme for 2024, a plan with workshops, fun challenges and information/toolkits to support staff and help promote healthy living and wellness across the group

Future opportunities

There are many opportunities within Honesty Group, and we want to help you reach your dream role. Once you’re working for us, we will work with you to progress your career in hospitality in whichever way you want to. We are very proud that all of our current supervisors and managers once started with us as Coffee Shop Assistants.

• Managers
• Supervisors
• Area Managers
• Chefs
• Administration
• And many more!

Duties and responsibilities

Deliver excellent customer service whilst:

• Waiting on tables
• Supporting with any events as required
• Answering telephone enquiries and taking orders over the telephone
• Preparing food and drinks (check temperatures in line with company Food Safety guidelines)
• Clearing tables and washing up
• Engaging with customers
• Support the manager/supervisor in dealing with customer complaints and handle them professionally and appropriately.
• Use the work laptop as appropriate
• Check slack and emails regularly for all communications

Open up Coffee Shop for service:

• Take delivery of goods from the wholesale unit and display / put away. Report any shortages
• Stock rotation and check dates on products
• Display products and price
• Amend menu board with specials / remove any out of stock items
• Do fridge checks and temperature checks on delivery
• Check Coffee Shop is clean and tidy and ready for service (sugar bowls, clean tables etc)

General Duties:

• Ensuring entire shop is clean and tidy, items are replenished for the next day
• Sweep / mop floors
• Clean toilets, mop floor (in relevant shops)
• Tidy and clean outdoor areas
• Tidy stockroom
• Check all equipment is cleaned and switched off
• Place orders with Head Office for stock items / products
• Log waste
• Cash up and place cash in safe place
• Lock up
• Support the manager/supervisor with creating inspirational social media content

To join our team you will need to:

• work with initiative as part of a team
• have a calm, cheerful and helpful disposition
• work within our Honesty Shop standards, respecting food safety and health and safety requirements