Role: Collections Account Manager
Location: Sevenoaks (Hybrid)
Hours: Monday to Friday, rota between 8am-7pm
Salary: £24,500pa - £27,050pa + Company Benefits
Commutable from Croydon, Abbeywood, Sevenoaks, Orpington, Dartford, Gravesend, Maidstone, Tonbridge, Tunbridge Wells or similar.
We are recruiting for a Collections Account Manager for a fantastic financial services organisation.
We are looking for an individual ideally with a background in Collections Credit Control or similar to join their expanding team.
Key Responsibilities:
- Deal with telephone and email queries from customers who are experiencing financial difficulties, finding suitable payment solutions for any missed payments
- Collect card payments, or set up payment plans
- Display compassion and understanding towards customers in vulnerable circumstances, ensuring that all vulnerable or potentially vulnerable customers are managed appropriately
- Accurately record conversations and administrative actions within the relevant systems
- Identify Expressions of Dissatisfaction and potential complaints, recording these accurately and passed to the relevant team
- Review processes which could be automated or enhanced to improve the customer and business
experience, sharing this with your team leader
- Identify and raise any risks with your team leader
Person Specification:
- Strong interpersonal skills, able to establish working relationships at all levels
- Excellent customer service skills
- Comfortable identifying and raising issues
- Appreciates the importance of attention to detail
- Resilient, not derailed by a setback
- Demonstrates a sense of urgency and strong work ethic
- Professional and well presented
The Ideal Candidate:
- Previously worked within a complaints or collections role.
- Experience working with customers in high-volume
- The successful candidate will hold a full UK driving licence with access to a vehicle
Additional Requirements:
- Office hours are between 8am - 7pm, shift-based rota (8am - 5pm, 9am - 6pm, 10am - 7pm)
- Hybrid working available after training completed (3 days in the office as a minimum)
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Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
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