Collections Agent

Collections Agent

Sheffield S3

£22-25k

OTE £25K

Working shifts between 8am to 8pm - Monday to Friday

As part of our clients ambitious growth plans, we are looking to strengthen our team based from offices just north of Sheffield City Centre.

Our client works for some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts.

What’s in it for you:

• Monthly bonus scheme realistic earning potential of £25k
• Company Pension Scheme
• Onsite Parking
• Employee Assistance Programme
• Pool Table and Group activities

Job Duties:

• You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
• Handling difficult conversations in a sensitive and professional manner with customers over the telephone
• Entering accurate records of conversations and payment agreements into a customer database
• Following processes and guidelines regarding debt collection
• Working in an open plan, contact centre environment – achieving personal and team targets
• Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around

Requirements

• Previous experience working in a call centre or credit control type role is important
• Clear and confident communication skills – both writing/data entry and over the telephone
• Being comfortable working to targets – earning more money based on your achievements
• Strong IT skills – we use different technologies and systems and need you to pick these up quickly
• Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations
• Problem-solving abilities – able to ask the right questions to get the information you need

At A for Appointments, we are committed to equal opportunities for everyone.  We embrace diversity and believe that a balanced, inclusive workforce is crucial to our business. We do not tolerate discrimination, harassment or bullying towards any candidates or employees. We are proud to be an equal opportunities employer.

Due to the high volume of applications, we receive, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days, please assume that on this occasion your application has not been successful.