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SalaryMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Collections and Recoveries Coordinator.
This is a fantastic opportunity to take the next step in your career with a well-established company that is focussed on supporting and developing its employees and has the size to facilitate progression.
This role is hybrid-working and has flexible hours.
Responsibilities:
- Pre-Arrears Agreement Handling, speaking with customers who potentially will not be able to afford future repayments.
- Early arrears Agreement Handling, helping customers who have just entered into arrears and trying to negotiate repayment plans in order to get the agreement back up to date.
- Vehicle Repossessions, dealing with both the third party agents and also customers
- Handling of Deceased Agreements.
- Identifying & referring any agreements that may potentially involve Fraud and tracing of Customers who have been reported as Gone Away.
- Referring agreements for potential Pre-Litigation Action.
- Shortfall liability, discussing outstanding liabilities with customers following the end of contract on the agreements, and providing forbearance options.
- Complaint handling
Requirements:
- Knowledge of using a range of office software, including email, spreadsheets, and databases.
- Experience in preparing and analysing reporting data for management accurately and to timescales.
- Able to demonstrate successful communication
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