Collections Coordinator

Your new company
Leading veterinary care provider in Keynsham.
Your new role
As a Collections Coordinator within the Central Collections and Support Team, you will play a role in ensuring the support of clients with the timely repayment of their outstanding account balances, as well as support wider debt collection activities. Reporting to the Collections Team Lead, your primary focus will be on client collection activity and workflow optimisation. The hours are Monday to Friday, 09:00-17:00. The role is hybrid working. This is a temporary contract for 1-3 months. Main duties include:

• Collections: Proactively and successfully manage a portfolio of debt cases, maximising collections whilst ensuring the fair and consistent treatment of clients, following procedures and legal and regulatory guidelines.
• Communication: Engage with clients professionally and ethically, maintaining clear and respectful communication.
• Documentation: Ensure accurate and timely documentation of all interactions and case updates.
• Issue Resolution: Attempt to resolve routine issues independently and escalate complex cases to the Team Lead.
• Compliance: Adhere to all relevant laws and regulations governing debt collection practices.
• Continuous Learning: Participate in training and development programs to enhance skills and drive your own development whilst staying updated on industry best practices.

What you'll need to succeed

• Strong team collaboration, communication, and interpersonal skills. The ability to inspire and motivate the team to achieve set objectives.
• Proactive, consistent approach, comfortable working in a fast-paced and dynamic environment.
• Ability to adapt to a rapidly changing environment and deal with ambiguity
• Data is driven an analytical mindset with the ability to maximise collection rates and identify and implement process improvements.
• Knowledge of relevant legal and regulatory frameworks.
• Excellent Excel and PowerPoint skills

What you'll get in return

• Free onsite parking

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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