Major Recruitment are currently recruiting for a Collections and Recovery Advisor on a rolling 12-month contract, to join a multinational, automotive manufacturer based in Farnborough.
If you are a Customer Service Specialist with experience of dealing with high volume calls, please apply today.
Location: Farnborough
Pay rate: £15ph.
Standard working hours: 37.5hours per week, shift patterns between the hours of 08:30am - 18:00, with occasional Saturdays
The role of the Collections & Recovery Advisor is to optimise customer contact through understanding customers financial circumstances and collecting outstanding arrears.
Duties & Responsibilities
- Speaking to customers over the telephone dealing with their outstanding arrears
- Agreeing repayment plans
- Securing customer payments whiles working with the guidance of the FCA’s Treating Customers Fairly Principle
- Balancing customer needs against commercial viability and company brand values
- You will support management in change activities to enable process improvement and regulatory compliance.
Candidate Specification
- Previous customer service experience is essential, especially dealing with high volume calls.
- Excellent time management skills
- Must be articulate and have excellent communications skills both verbal and written.
- Competent user of Microsoft packages i.e. Word & Excel
- Be capable of handling conflict, negotiating, and avoiding confrontation with the ability to prioritise tasks.
- Be able to makes informed decisions to optimise cash collection and to resolve and potential breaches of contract.
- Team player with a high level of motivation and resilience
INDLS