Address
Form of work
SalaryThis role as a Collections Support Advisor is crucial for providing top-notch customer service within the financial services industry, focusing on supporting customers in managing their financial commitments.
Client Details
Our client is a reputable financial services firm, known for its focus on speciality motor finance. They are a medium-sized company, with a significant presence in Chester and dedicated to providing excellent customer service and finance solutions to their customers.
Description
- Engage with customers to discuss and arrange payment plans.
- Provide empathetic support to customers facing financial difficulties.
- Work closely with other teams to ensure customer accounts are accurately updated and managed.
- Follow company policies and regulations to handle collections processes.
- Maintain confidentiality and adhere to data protection regulations.
- Participate in training and development activities to enhance knowledge and skills.
- Contribute to team targets and objectives.
- Assist with ad-hoc duties when required.
Profile
A successful Collections Support Advisor should have:
- A strong background in customer service, preferably within the financial services industry.
- Excellent communication and negotiation skills.
- Knowledge of FCA regulations and data protection laws.
- Ability to empathise with customers in financial difficulty.
- High level of accuracy and attention to detail.
- A proactive and positive approach to problem-solving.
Job Offer
- A competitive salary range of £22,500 to £25,000 per year.
- A comprehensive benefits package including CSR Days, Free Parking, Holidays, Pension, Incentives, and Progression opportunities.
- A supportive and friendly work environment in Chester.
- Opportunities for professional growth and development.
We welcome all interested individuals who meet the aforementioned criteria to apply for this exciting opportunity as a Collections Support Advisor in the financial services industry.
