Collections Support Advisor

This role as a Collections Support Advisor is crucial for providing top-notch customer service within the financial services industry, focusing on supporting customers in managing their financial commitments.

Client Details

Our client is a reputable financial services firm, known for its focus on speciality motor finance. They are a medium-sized company, with a significant presence in Chester and dedicated to providing excellent customer service and finance solutions to their customers.

Description

• Engage with customers to discuss and arrange payment plans.
• Provide empathetic support to customers facing financial difficulties.
• Work closely with other teams to ensure customer accounts are accurately updated and managed.
• Follow company policies and regulations to handle collections processes.
• Maintain confidentiality and adhere to data protection regulations.
• Participate in training and development activities to enhance knowledge and skills.
• Contribute to team targets and objectives.
• Assist with ad-hoc duties when required.

Profile

A successful Collections Support Advisor should have:

• A strong background in customer service, preferably within the financial services industry.
• Excellent communication and negotiation skills.
• Knowledge of FCA regulations and data protection laws.
• Ability to empathise with customers in financial difficulty.
• High level of accuracy and attention to detail.
• A proactive and positive approach to problem-solving.

Job Offer

• A competitive salary range of 22,500 to 25,000 per year.
• A comprehensive benefits package including CSR Days, Free Parking, Holidays, Pension, Incentives, and Progression opportunities.
• A supportive and friendly work environment in Chester.
• Opportunities for professional growth and development.

We welcome all interested individuals who meet the aforementioned criteria to apply for this exciting opportunity as a Collections Support Advisor in the financial services industry.