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The Group Carrier Relations, Messaging & Roaming team operates under Group Communications and Infrastructure, overseeing the comprehensive delivery of Sky's Voice, Broadband, and Mobile networks. Within this dynamic environment, an exciting opportunity has emerged for the role of Commercial Account Manager, aimed at supporting the messaging and mobile intelligence strategy at Sky. Reporting directly to the Senior Group Partnerships Manager, you will be instrumental in managing messaging initiatives including short code services, A2P, P2A, and RCS/RBM, as well as mobile intelligence anti-fraud services. Your responsibilities will include stakeholder relations, deal negotiations, messaging monetisation, KPI reporting & analysis, and compliance/regulatory support.
What you'll do
- Monitor, research and analyse messaging market trends and rates. Provide market intelligence concerning regulatory changes, market dynamics, industry trends and competition activities, and report KPIs to management to support decision making.
- Support business development – identifying prospective customers, networking, and building relationships with potential clients (e.g., carriers, aggregators, MNOs, OTTs, enterprise etc).
- Draft and review agreements, and work with legal and finance teams to execute agreements.
- Effectively manage stakeholder relationships (internal and external).
- Analyse and manage SMS grey routes, focusing on A2P monetisation and spam blocking.
- Prioritise project tasks, adhere to business-critical deadlines and document processes.
- Own the SMS Sender ID registry for Sky, manage BAU short code operations and conduct partner service review meetings.
What you'll bring
- Relevant experience, preferably in the telecommunications industry.
- Strong interpersonal, oral, and written communication skills, reporting, and analytical skills – in particular, strong Excel experience is required. SQL / GCP / Tableau experience is desirable.
- A self-driven approach: a strong team player who takes responsibility, resolve issues promptly and confidently, and able to prioritise tasks effectively, under pressure.
- Contract review experience, PSA regulation knowledge and negotiation skills are desirable.
- Proven track record of business development in the SMS A2P/P2A market is desirable.
- Knowledge of the messaging ecosystem (including wholesale/B2B), aggregator markets, key players, and market dynamics such as business drivers, value chain and technical features, with a network of contacts is desirable.
Group Communications & Infrastructure
Looking to be part of non-stop innovation? Join our Group Communications and Infrastructure team and you’ll work alongside experts in broadband, telephony, mobile, cloud and infrastructure. We’re the team that designs, builds, supports and maintains the telecoms networks across the whole Sky Group. Together, we help Sky broadband, mobile and TV enter new markets by creating a single and secure infrastructure for the amazing content and services that keep our customers coming back for more.
The rewards:
There's a reason people can't stop talking about #LifeAtSky. Our phenomenal range of rewards really are something special, here are just a few!
- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- Access a wide range of best-in-class Sky VIP rewards and experiences
Inclusion & how you'll work
We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space:
Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10-minute walk.
We'd love to hear from you
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.
But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we’ll back you all the way.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
