Commercial Broker Claims Handler

Job title: Commercial Broker Claims Handler
Location:Will consider candidates based within the Bristol,  Swindon, and Gloucester radius.

Purpose of role:

Our client is seeking to recruit a motivated, professional and dedicated Claims Handler to join them. You will be responsible for delivering a high quality, professional advice service to your clients concerning any claims issues.

Key responsibilities:

• Advise and update your clients about relevant events and discussions during their claim. Ensure complete customer happiness by regularly assessing the status of claims with clients, insurers, recovery agents and solicitors.
• Can you offer appropriate technical advice to clients throughout the duration of the claim? Are you renowned for encouraging, showing compassion and effectively handling your client's expectations?
• You will have open conversations with your Line Manager about any issues, queries or areas of concern which may arise.
• Build and maintain your market, insurance, legislation and other technical knowledge. Efficiently running claims and keeping the system updated with all relevant information.
• Balance your workload in order to service the client promptly and expertly. With superb administrative skills, task focused with a desire to develop and cultivate your career with us.
• Update insurers and recovery agents, informing them of any additional information acquired during the claims process.
• Ensure that claims statistics are accurate and produced in accordance to SLAs.

Skills:

• We want you to spot potential risks and seek advice when required. Applying due diligence and process adherence accompanied by high accuracy and attention to detail.
• You have good communication and interpersonal skills and will take initiative when assisting team members.
• Proficient in MS Office

Requirements:

Preferred

• Cert CII/Dip CII qualified. This would make a real difference to your contribution along with being educated to GCSE standard or equivalent. 

Essential

• You have experience within the insurance industry and expert claims handling focus. Our client needs your strong customer service drive along with your good planning and analytical skills.
• Educated GCSE standard equivalent
• Eligible to work in the UK

Benefits:

These are the minimum core benefits (Depending on your job level these benefits may improve):

• Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' 5 more days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we'll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance
• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more...

If you have the relevant experience or know someone that does please contact us now on or email us at