Commercial Business Sales Manager - Consumer Electronics

• Commercial Business Sales Manager
• Up to £220 per day (salary equivalent £57,200pa)
• Initial temporary contract until June 2025 but subject to performance and budget will be extended for a maximum of 18 months
• Working a 40 hour week
• Hybrid role - working 3 days a week in London, 2 days remote working

The Commercial Business Sales Manager is part of the Regional Digital Stores team for Northern Europe (UK, Ireland and Nordics). The team supports the companies overall mission to empower every person and every organization on the planet to achieve more. This mission is ambitious and at the core of what our customers deeply care about. We know this mission would be impossible without incredible, passionate, and talented people. We want every employee to contribute their unique skills, discover their passions, and make a difference to our customers, partners, and community.
Purpose:

Deliver a world class sales and customer experience for underserved commercial customers: VSB and SMB (Under 300),unmanaged &managed accounts and any organization who wants to buy Electronic Devices directly from us.
We aim to:
1. Delight our customers - create the best shopping and product usage experiences
2. Engage our customers - build brand fans
3. Executional excellence - continually improve our business with better data and execution
The Business Sales Manager's focus, is on optimizing business sale leads, supporting business development with the Commercial Lead, and generating new business opportunities for the Digital Store. The role requires internal drive to deliver impact and results showcasing Electronic devices and services.

In this role you will have the opportunity to demonstrate the following sales leadership capabilities:

1. A growth mindset; You'll have the trust and flexibility to invest your time in 'growth hacking' i.e. drive test and learn pilots to improve the customer experience
   2. Customer insights; Act as the voice of the customer to drive improvements that will deliver increased customer satisfaction
   3. End to end deal orchestration; Act as a trusted partner to various sales teams to land large deals on the product portfolio and deliver a premium, differentiated customer experience
   4. Sales strategy and methodology
   a. Process optimization; You'll optimize our Customer Service and Support (CSS) team's impact by driving initiatives to improve the end-to-end customer experience
   b. New customer acquisition; You'll identify and nurture new customer opportunities by partnering with various sales roles and by facilitating hand-off from marketing to CSS assisted teams.
   5. Business management
   a. Manage the rhythm of business with the Customer Service and Support (CSS) team by leading pipeline reviews, coaching their sales process and acting as the point of escalation
   b. Improve pipeline hygiene and provide internal reporting of sales KPIs including revenue, pipeline velocity etc.
   c)Internal reporting of sales KPIs including revenue, inbound call traffic and conversion
   6. Operations
   a. Troubleshoot operational issues as they surface; propose changes to systems/ processes to fix root causes
   b. Collaborate closely with internal teams to identify opportunities to improve systems, processes, and programs
   
   Skills and experience required:

• Sales and Change management capabilities
• 3 - 5 years+ experience in Sales or Business Development
• Relationship focused and driven providing excellence in service, sales, and marketing
• Enjoys helping others by creating a fun learning environment and energizing people through your passion
• A self-starter with a track record of achieving goals and a problem-solving mentality
• Solid time management skills and the ability to work independently with a high level of integrity
• Strong interpersonal skills, and excellent oral, written and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, video and presentations
• Ability to drive data driven insights to demonstrate impact e.g. excellent excel/Power BI and Dynamics365 (CRM) skills