Commercial Customer Support Specialist

Customer Support Specialist, Marlow, Hybrid, c£30000 DOE

Your new company
A global leader in their industry are offering an exciting opportunity to join them as a Customer Support Specialist.
Your new role
As the Customer Support Specialist, you will be responsible for:

Building rapport and collaborative relationships with customers

Developing maximum sales potential out of assigned customers through good customer service techniques, knowledge of the company's products and services

Applying knowledge of company products/services to efficiently process customer information and respond to enquiries, concerns and complaints in a diplomatic manner

Ensuring orders are entered and moved through the system to shipping accurately and promptly

Applying correct prices and discounts after seeking or receiving proper approval

Support global key accounts and accounts with special requirements

Increasing sales by upselling or cross-selling where appropriate

Remaining current on product information and product updates through available resources

Analysing customer accounts and promptly making corrections and/or modifications to files

Maintaining updated, organised files for all assigned customers to include sales orders

Contacting customers to obtain missing information or data to ensure an accurate customer database

Assisting other co-workers in the department as needed

Supporting with achievement of relevant KPI targets.

Providing repair service Customer Support

Improving global customer master data consistency and support standardised workflows for maintenance, required for further progression of dependent tools and meaningful reporting.

What you'll need to succeed
In order to be successful in applying for the role of Customer Support Specialist, you will:

Bachelor's Degree preferred, or equivalent combination of education and related experience

3+ years of Customer Service experience within a similar industry

Strong PC Skills in MS Office, ERP system knowledge/ experience

Superior customer service attitude; able to handle difficult customers with diplomacy and tact

Excellent communication (spoken and written) skills and excellent phone skills

Excellent interpersonal skills

Strong, accurate data entry skills

Good organisational skills with excellent follow-through

Previous experience with export documentation

Strong interest in professional products

Deep product knowledge in professional products and understanding of order management related to projects and installations would be an advantage

Understanding and experience of customer specific portals related to order process, logistics and delivery booking slots

Understanding of box moving business

Ability to balance the needs between box moving and project business

Ability to manage projects related to promotional activities

Managerial and Team Leader experience is essential as the role provides an opportunity to progress to Team Leader.

What you'll get in return
As the Customer Support Specialist, you will receive:

• Salary c.a. £30k depending on experience
• Working hours: 35hrs/ week (09.00 - 17:00pm with 1 hr for lunch)
• Hybrid- 3 days in the brand new attractive office
• Holidays: 20 days + 8 Bank holidays + 1 Company Day around Xmas (Holiday entitlement rises with the years of service)
• Pension: 4% Employee Contributions + 5% Employer Contributions (After 3 years Employer Contributions rise to 7.5%)
• Life Insurance, Medical Insurance, Income Protection
• Wellbeing Support
• Team events

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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