Commercial Property Claims Handler

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility?

We are currently looking for a new Commercial Property Claims Handler to join the team in Manchester and will consider candidates with experience within either commercial or domestic Property Claims.

Role Summary and Purpose

• Manage a portfolio of first party Property Claims.
• Working in conjunction with Underwriters.
• Liaise with brokers, stakeholders and insureds as required.

Key Tasks and Responsibilities

• Efficiently handle all claims which are part of the job holder’s file allocation in accordance with group SLA’s
• Adjust, assess and manage assigned claims within own defined authority.
• Ensuring coverage is accurately reviewed and that reserving is correctly set and maintained.
• Setting of file strategies and negotiating settlement in accordance with policy terms.
• Deliver effective and proactive communications when negotiating, focusing on claims resolution to optimise settlement times
• Deliver a customer centric claims proposition that will enhance the Arch reputation / brand.

Role Requirements & Skills

• Working knowledge of appropriate product lines
• Working knowledge of UK claims and market practices
• Ability to correctly interpret policy cover.
• Ability to apply a high level of self-management.
• Enthusiasm and passion for strong customer service
• Strong analytical, verbal and written skills

• CII qualifications desirable

• Property claims experience