Address
Form of work
SalaryJob Title: Renewals Agent
Location: Ideally based in Chandlers Ford, Hampshire however open to other locations with Markerstudy offices such as Portsmouth, Manchester, Nottingham, St Ives Cambridgeshire. The role is hybrid.
Hours: Monday to Friday 9 am - 6 pm
Bonus: £2,400 OTE plus relevant KPIs
We are seeking professional, ambitious, career minded individuals to join our expanding team on a full-time basis. We offer an excellent set of benefits and the ability to offer a long-term career path.
About Us
We are a Commercial Insurance broker offering a range of products, with a focus on understanding our customer's needs and finding the most appropriate cover at the most competitive price. Quality of service is fundamental to our belief, as is providing our colleagues with a supportive, professional, and fun working environment.
The Role:
You will be responsible for handling a book of small renewals every month. Our customers have individual needs and therefore require bespoke policies to meet their unique set of circumstances, which will require you liaising with insurers to ensure we provide the best possible solution for our customers.You will spend most of your time on the phone speaking to our existing customers and insurers whilst navigating them through their renewal journey. It's a fast-paced environment and the ability to organise and manage your workloads is key to being successful in this role.
Training• 6 Month Induction / Probation Training plan• Ongoing training via monthly 121's, Team Training and External support• Continuous development via Industry recognised training system, minimum one course per month covering topics across relevant Insurance regulation• Support to complete industry qualifications where desired
Key Responsibilities:• To renew commercial insurance products• Upsell and cross sell at every opportunity.• To identify and maximise sales opportunities and overcome any objections to close the sale.• Embrace and comply with company values by incorporating the Customer Charter promises.• Work towards targets and KPI's
Key Responsibilities:
- To renew commercial insurance products
- Upsell and cross sell at every opportunity
- To identify and maximise sales opportunities and overcome any objections to close the sale
- Embrace and comply with company values by incorporating the Customer Charter promises
- Work towards targets and SLA's
The Ideal Candidate
- Excellent communication skills
- Confident phone manner
- Minimum 1 year's commercial insurance experience
- Target driven.
- The ability to build rapport (internally and externally).
- To work effectively as both an individual and as part of the team
- Self-organise, with the ability to multi-task.
- The ability to work under pressure and prioritise the workload.
What next?
Please send us a copy of your most recent CV. It is useful if you provide details of relevant skills, experience, and qualifications to support your application along with highlighting why this opportunity would benefit your and what you can bring to the role.
What we offer in return?
- A collaborative and fast paced work environment.
- 25 days annual leave plus of Bank Holidays and the ability to buy an additional three days holiday.
- Health Cash Plan
- A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more.
- Life Assurance 4x annual salary
- Team and Company events
- A structured pathway to learn and develop.
- Employee referral scheme
- Joint contribution pension scheme via Scottish Widows
- Performance related monthly Bonus scheme
- Hybrid working including onsite parking when in the office
- Great company culture
- Well-being support
- Paid charity day
- Incentive Vouchers on performance.
- Shooting star program where you can develop further educational qualifications.
NOTE:
We will require onsite working during the probation period, or until formally signed off in business competency. We will offer hybrid working post competency sign off
What are we doing to help us build a thriving, inclusive community?
Our ambition is to build a more diverse, equal and inclusive workplace for everyone, and we have a mission statement in place to reinforce our commitment. However, that's the easy part!
Our key challenges are
- How we continue to nurture positive behaviours in our own culture to foster healthy, happy and collaborative colleagues where performance is recognised, and differences celebrated.
- How we strive to build our own internal community to better reflect the diverse communities we serve.
To help us achieve this, we have recently established an employee network called - a body of proactive colleagues with diverse interests and experiences, who have volunteered themselves to be part of a driving force for positive change.
Change won't happen overnight or without the support of our colleagues, but we are now in a good position to make realistic and manageable plans in order to see them flourish in the future.
