Commercial Services Executive

Brett Martin, winner of the 2024 NI Sustainable Company of the Year award, is a leading multinational manufacturing enterprise established in 1958. Boasting an impressive annual turnover of £180 million, we operate across multiple sites and employ 800 skilled professionals throughout the UK and Europe. Specialising in providing bespoke plastic solutions, our products cater to global industries including construction, fabrication, print, and display. With over 60% of our products distributed to clients in over 70 countries, we are a key player in international markets. We are actively seeking talented individuals to join our team at our Mallusk facility.

 

 

Job Title:                            Commercial Services Executive

 

Responsible to:                  Commercial Manager

 

Main purpose:                  To assist the Commercial and Sales function to achieve company objectives by providing full customer services support on a global basis.

 

Hours of work:                 Monday – Thursday 8.30am-5.15pm and Friday 8.30am-3.45pm (I day from home option after your probation period) Condensed hours in the Summer to 4 days per week.

 

Salary:                             Negotiable depending on experience

 

Main tasks and duties

 

 

•        Main point of contact for customers both locally and international based;

 

•        Building strong, credible relationships with Customers, ensuring total customer satisfaction within Brett Martin product offering;

 

•        Having an in-depth knowledge and understanding of each customer account, and any specific requirements relevant to each account;

 

•        Working closely with customers with regards to orders and enquiries;

 

•        Working closely with the planning and logistics teams to ensure all customers orders are promptly placed, planned and shipped according to requested dates and providing or assisting in providing resolutions should problems occur from order placement to shipment;

 

•        Working closely with Logistics and loading team to maximise daily loading capacity and actively chasing Customers to clear their stock;

 

•        Advising Customers on a daily/weekly basis on the progress of their orders and actively working with production to ensure all Customer orders are produced;

 

•        Ensure all quality issues raised by the Customer are followed through, and were appropriate raise and follow through credit notes for payment;

 

•        Ensuring relevant Sales person is kept informed of any issues relating to their particular customers;

 

•        Ensuring international based sales team are kept informed of all updated price lists;

 

•        Providing all necessary Sales information for Customer visits i.e turnover, historical sales prices/s orders.

 

•        Order entry, involving accuracy and attention to detail.

 

Essential Criteria

 

•        Be educated to GCSE level, to include Maths and English

 

 

Desirable Criteria

 

•        Have excellent administrative and numeracy skills;

 

•        Have at least 1 to 3 years customer service experience within a busy office environment.

 

•        Be educated to degree level.

 

•        be IT literate and have experience of a Windows based package including MS Word & Excel; must hold an EU/EEA passport or UK work permit.

 

•        Languages - being fluent in both verbal / written German/ French/ Spanish– another language would be advantageous

 

 

To apply send your cv to

 

Closing date for applications is Friday the 28th of June at 5pm

Brett Martin has always been committed to the principles of Fair Employment and Equal Opportunity. Applications are welcome from all sections of the community.

 

About us

At Brett Martin, you’ll join a workplace where our teams have created a positive working and learning environment. We have career pathways for everyone, whether you’re looking for a specific office role or would like to work hands-on with products. No matter which area of the business you join, you’ll find plenty of opportunities to learn new skills and develop a rewarding career.

Company Culture

Brett Martin, established in 1958, is a leading independent manufacturing company based in Northern Ireland, employing around 1,000 people across its UK sites. With a head office in Mallusk, Co. Antrim, it specializes in plastic sheets, roof light systems, and plumbing and drainage products. Known for its commitment to investment in technology, sustainability, innovation, and employee development, Brett Martin is a top Northern Ireland employer. The company boasts a turnover of £195 million, 50% of export sales to over 70 countries, and 25% of its operations are sustainably powered.

Company Benefits

Brett Martin offers a comprehensive range of rewards and benefits to its employees. The company is committed to safeguarding the health, safety, and wellbeing of its staff by providing life assurance, safety wear, HR support, and free car parking. In terms of pay and benefits, employees enjoy competitive salaries, profit-related pay, uniform allowance, and an employer contributory pension scheme. Brett Martin also invests in the development of its employees through access to training courses, progression opportunities, and travel experiences. The company fosters a positive working environment with charity and fun day events, team building initiatives, service-linked holidays, and suggestion scheme rewards.

 

About The Role

Main purpose:                  To assist the Commercial and Sales function to achieve company objectives by providing full customer services support on a global basis.

 

Hours of work:                 Monday – Thursday 8.30am-5.15pm and Friday 8.30am-3.45pm (I day from home option after your probation period) Condensed hours in the Summer to 4 days per week.

 

Salary:                             Negotiable depending on experience

 

Main tasks and duties

 

 

•        Main point of contact for customers both locally and international based;

 

•        Building strong, credible relationships with Customers, ensuring total customer satisfaction within Brett Martin product offering;

 

•        Having an in-depth knowledge and understanding of each customer account, and any specific requirements relevant to each account;

 

•        Working closely with customers with regards to orders and enquiries;

 

•        Working closely with the planning and logistics teams to ensure all customers orders are promptly placed, planned and shipped according to requested dates and providing or assisting in providing resolutions should problems occur from order placement to shipment;

 

•        Working closely with Logistics and loading team to maximise daily loading capacity and actively chasing Customers to clear their stock;

 

•        Advising Customers on a daily/weekly basis on the progress of their orders and actively working with production to ensure all Customer orders are produced;

 

•        Ensure all quality issues raised by the Customer are followed through, and were appropriate raise and follow through credit notes for payment;

 

•        Ensuring relevant Sales person is kept informed of any issues relating to their particular customers;

 

•        Ensuring international based sales team are kept informed of all updated price lists;

 

•        Providing all necessary Sales information for Customer visits i.e turnover, historical sales prices/s orders.

 

•        Order entry, involving accuracy and attention to detail.

 

Required Criteria

Skills Needed

About The Company

At Brett Martin, you’ll join a workplace where our teams have created a positive working and learning environment. We have career pathways for everyone, whether you’re looking for a specific office role or would like to work hands-on with products. No matter which area of the business you join, you’ll find plenty of opportunities to learn new skills and develop a rewarding career.

Company Culture

Brett Martin, established in 1958, is a leading independent manufacturing company based in Northern Ireland, employing around 1,000 people across its UK sites. With a head office in Mallusk, Co. Antrim, it specializes in plastic sheets, roof light systems, and plumbing and drainage products. Known for its commitment to investment in technology, sustainability, innovation, and employee development, Brett Martin is a top Northern Ireland employer. The company boasts a turnover of £195 million, 50% of export sales to over 70 countries, and 25% of its operations are sustainably powered.

Company Benefits

Brett Martin offers a comprehensive range of rewards and benefits to its employees. The company is committed to safeguarding the health, safety, and wellbeing of its staff by providing life assurance, safety wear, HR support, and free car parking. In terms of pay and benefits, employees enjoy competitive salaries, profit-related pay, uniform allowance, and an employer contributory pension scheme. Brett Martin also invests in the development of its employees through access to training courses, progression opportunities, and travel experiences. The company fosters a positive working environment with charity and fun day events, team building initiatives, service-linked holidays, and suggestion scheme rewards.

Salary

£26,000.00 - £30,000.00 per year