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Form of workDawsongroup | emc is a part of the Dawsongroup, is the UK’s leading supplier of self-drive Municipal, industrial and specialist vehicles for contract hire.
Due to continued growth, we now have an exciting opportunity for an experienced Commercial Support Administrator to join the Dawsongroup EMC team in Brighouse. The Commercial Support Administrator will play a crucial role within our fast-paced asset rental business by providing essential administrative support to the commercial and operations team.
As the Commercial Support Administrator, you will be the first point of contact for customer queries regarding recharges and warranty claims and you will be responsible for:
- Accurately processing recharges for rented assets and promptly sending them to customers
- Ensuring that all recharges are correctly calculated, reflecting usage, damages and any additional costs
- Collaborating with the finance team to ensure timely and accurate invoicing
- Providing prompt and professional responses to customer queries, offering assistance and resolving issues effectively
- Processing warranty claims to manufacturers, following established procedures
- Coordinating with manufacturers to ensure accurate documentation and timely resolution of claims
- Addressing queries regarding warranty claims
- Reviewing customer downtime claims, ensuring adherence to established policies and procedures
- Analysing relevant documentation, such as rental agreements and maintenance records, to validate downtime claims
- Generating reports
- Providing general administrative support to the wider team, including data entry, record keeping, filing and reception duties
The successful Commercial Support Administrator will contribute to the smooth functioning of our operations and help maintain high levels of customer satisfaction.
What we offer in return:
- 24 Days holiday + Bank Holidays + 1 day birthday holiday entitlement (holiday purchase scheme Available)
- A focus on continued personal development and internal promotion pathways.
- Paid time off work for volunteering in the community
- Cycle to work Scheme.
- Refer a Friend Scheme.
- Access to our Employee Annual Health Assessments and Flu jab, which helps promote and support a healthy lifestyle.
- Allocation of a Turkey at Christmas.
Dawsongroup plc is an equal opportunity employer and is committed to the continuous improvement and satisfaction of our employees, and as such, training and ongoing development are readily available, as well as a competitive wage and an excellent benefits package.
