AddressThis company provides a wide selection of training programmes across a range of subject areas, preferably but not exclusively, aligned with programmes offered by the University. It also delivers a number of events and conferences and is building its international presence in conjunction with the University’s priorities.
Role Detail
Working as part of the production and events team, the Training Manager will be responsible for all open training courses, bespoke courses and conferences, ensuring sufficient product is scheduled to hit agreed revenue targets. As well as scheduling existing courses, they will proactively source and develop new innovative course and conference ideas, working with internal and external stakeholders to ensure products are commercially viable and scheduled appropriately.
The Training Manager will work cross-functionally to review feedback and reschedule existing product where appropriate. They will take university and external tutors through the engagement process and ensure appropriate financial agreements are in place, ensuring all tutors have their right to work in the UK checked, prior to training delivery.
They will be creative and analytical with strong research capability and excellent written and verbal communication skills. Additionally, they will have an attention to detail and strong project management skills.
The role is hands on and requires a flexible approach. They will be required to work outside of office hours and travel from time to time.
Duties & Responsibilities
The Training Manager’s role is to fulfil the following duties and responsibilities:
- Coordinate and develop a commercially successful portfolio of training courses to support the company achieve its ambitious growth targets
- Manage and build Profit and Loss spreadsheets to manage open and closed training course delivery
- Work with university colleagues, internal stakeholders, and external approved partners to come up with ideas and offer guidance in the process to take it to market, ensuring that they are all commercially viable.
- Be the first point of contact to secure new dates and find solutions when tutors are unavailable
- Issue agreements and negotiate costs for new tutors. Keep records of agreed fees to allow for budgeting
- Manage and build upon a database of approved industry associate trainers and university academics
- Regularly engage with networking and communicating partnership opportunities
- Ensure all new products are developed in a timely manner to support the marketing and sales process
- Provide an excellent client focused approach to dealing with all internal and external stakeholders
- Increase our product portfolio by supporting the head of production and events in developing commercial partnerships with associates and partner organisations
- Prepare and maintain detailed records and accounts of all product activity
- Take every tutor though right to work in the UK checks prior to engaging them for delivery Keeping records in a secure place and adhere to data protection regulations
- Support where needed on the delivery of the event
- Manage the company CRM to add and amend dates and venues where appropriate
- Maintain the central course database used by all departments
- Troubleshoot day-to-day challenges, presenting solutions
- External accreditation recognition (CPD Assessments) – send applications, update the website for CPD accredited events, follow up post event to confirm CPD status
- Make suggestions for improving processes to deliver a better service for customers by reviewing, analysing and reporting on customer feedback.
- Deputising for the Head of Operations as and where required
This role detail is a guide to the work you will initially be required to undertake. It may be changed from time to time to meet changing circumstances. It does not form part of your Contract of Employment.
Benefits
- £32,000-£35,000 per annum
- Company pension and healthcare cash plan
- Birthday off
- 24 days holiday per year, plus bank holidays
- Free Parking
- Professional Development Opportunities
Job Type: Full-time
Salary: £32,000.00-£35,000.00 per year
Benefits:
- Company pension
- On-site parking
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Experience:
- commercial course creation: 1 year (preferred)
Work Location: In person
