Commissions Administrator

Location: Bournemouth / Hybrid

Salary: Competitive

Do you work in financial services or accounting administration and are seeking a new challenge working in Bournemouth on a hybrid basis? Mortgage Intelligence is a thriving mortgage and insurance network and we are now seeking a Commissions Administrator to join our small, friendly team.

Overall Responsibility:

Calculation and payment of fees in an accurate and timely manner.

Handling broker and lender queries regarding the payment and recovery of fees to our brokers.

Key Responsibilities to include:

• Achievement of all set targets (KPI’s)
• Team Player
• Calculation of fees when received from the lender
• To be efficient and accurate for the processing of information into our database – ensuring all payments are correct and balance
• To be able to verify processing accurately
• Ensure all payments are processed in a timely manner with deadlines met.
• Liaising with lenders and brokers to recover outstanding debts from lenders and providers
• Handling phone calls from brokers and lenders queries for resources purposes
• Take ownership of problems and resolve – always keeping your line manager informed
• Ensure all procedures and standards are followed ensuring customers are treated fairly at all times
• Carry out ad hoc tasks as may be delegated to you by your line manager as required by the business
• Must be self-motivated, a good communicator and think outside the box
• To be able to multi-task and organised to meet service standards set by the department
• To be responsible for own work and to report to Supervisor on progress throughout the day
• To be aware of and follow the principles of Consumer Duty, acting to deliver good customer outcomes at all times.

PERSON SPECIFICATION – COMMISSION ADMINISTRATOR

Essential

• A good standard of general education (5 GCSE’s grade A-C including English & Maths, or equivalent)
• A minimum of 12 months experience in an administrative role
• Good numeracy & accuracy skills with an attention to detail
• Ability to work as part of a team
• Good IT/Excel skills
• Problem solving skills
• Ability to remain calm whilst working under pressure & meeting deadlines
• Good verbal communication skills with an excellent telephone manner
• Professional approach & positive attitude

Desirable

• Customer service, Accounts or Financial Services experience
• Basic mortgage/insurance knowledge