Address
Form of work
SalaryLocation: Fulford Road, Force Control Room, York
Salary: Scale 5, £27,789 - £29,874 + shift and weekend working allowance of 20%
Contract: Permanent
Hours: Full time – 7-7 2x day shifts, 7x7 2x night shifts followed by 4 days off
Key documents:
Job description
CVF
Are you looking to make a difference in people's lives every day? Do you possess exceptional communication skills and thrive in high-pressure situations? If so, we invite you to consider an exciting opportunity within our team as a Communications Officer Controller (Dispatch) within the Force Control Room.
As a crucial link between emergency services and those in need, our dispatchers play a vital role in ensuring swift and effective responses to emergencies. We are seeking a dedicated team member who can maintain composure under pressure, exhibit empathy and understanding towards callers, and demonstrate strong decision-making abilities.
Requirements:
To be successful you will:
- Have demonstrated ability to remain calm and focused in high-stress situations.
- Possess excellent communication skills, both verbal and written.
- Have strong multitasking and problem-solving abilities.
- Have the ability to work effectively within a team environment.
Previous experience as a Call Handler is essential for the role.
The nature of the work is very sensitive and attention to detail is vital in all areas. As such, previous experience of working within a sensitive and confidential environment would be desirable.
Working for us - what we can offer you
Working for the emergency services is truly rewarding, and we want to inspire all colleagues to achieve their full potential. Everything we do has a direct impact to the service our organisation delivers, and each of us contributes to ensuring our communities continue to feel safe.
In addition, we offer a range of benefits including:
- Staff support networks
- Training and development
- Excellent government pension scheme
- Access to onsite Health and Wellbeing services
- 24 days holiday entitlement, increasing to 30 days with length of service (plus bank holidays)
- Access to discounts at major retailers
- Unison – recognised trade union
- Inclusion and Diversity support networks
Positive Action
We, at North Yorkshire Police value difference. We have a positive action team who are dedicated to supporting you through your application and beyond. If you feel you need any reasonable adjustments to help reach your potential, please contact our Positive Action Team, positiveaction@northyorkshire.police.uk.
How to apply
If this sounds like an exciting opportunity, we want to hear from you. Please submit your expression of interest via your candidate portal. For further information on this opportunity, please contact Insp Southall.
Key dates:
Vacancy closing: 09:00am on Friday the 12th April 2024.
Assessment Date:May 2024
