Community Centre Assistant

Community Centre Assistant (North and East London)

Title: Community Centre Assistant (North and East London)

Contract Type: Permanent, Full-Time

Hours of Work: 35 hours per week (including ad hoc evening and weekend work as required)

Location: Mobile across North and East London

Salary: £25,995 - £28,427 per annum depending on experience plus Essential Car User allowance (£1,300 per annum)*

**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Role Profile - Community Centre Assistant.docx

An exciting job opportunity has become available for the right candidate to join us as a Community Centre Assistant within our L&Q Foundation team. This is a great role for someone who is customer focused and loves interacting with people.

We are a motivated and forward-thinking team, that oversees programmes to support tenants and their families, offering employment and tenancy support services and developing aspirational and educational opportunities.

Our residents are always at the heart of our service as our motivation is to create positive, lasting change for our residents to help them live healthy, independent lives in thriving communities.

The Community Centre Assistant is an integral part of the wider Community Asset London Team who look after Community Centres across a varied geographical area. This role will focus on centres in North and East of London but will be required to provide cover for other centres on an ad hoc basis.

L&Q’s Community centres are at the heart of the community and no two days are the same. Take a look on our website to find out more https://www.lqgroup.org.uk/landq-foundation/community-centres

As the Community Centre Assistant you will provide operational support for the day-to-day running of the centres and your key responsibilities will include:   

• Weekly travel to centres across the portfolio to complete and record Health and Safety compliance checks and building safety for the centre
• Using IT systems to report repairs and make bookings
• Setting up rooms as per booking requirements such as chairs, tables and technical appliances
• Setting up refreshments
• General cleaning and maintenance
• Providing excellent customer support to users
• Opening and closing the building, this can include evenings and weekends as required.

We are looking for someone who has:

• A passionate and positive attitude with great customer service skills to deliver  customer focused solutions
• Good communication and interpersonal skills
• Previous caretaking experience or similar working in a customer facing role with knowledge of health and safety compliance
• A flexible and positive approach to work with excellent organisational skills
• Good IT skills with experience using Microsoft programs and inhouse systems

As you will be required to travel between the centres you will need to have a full driving licence and have access to a vehicle insured for Business Use. You will be entitled to a monthly essential car user (ECU) allowance.

Why work for L&Q?

L&Q is Great Places to work certified (2023) and for the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category. 

The successful candidate will have access to our full suite of benefits, which includes; 

• Annual leave starting at 28 days and increasing to 31 days after 3 years continuous service
• Excellent Pension Scheme – double contribution up to 6%
• Generous non-contributory life Assurance
• An Employee Assistance Programme
• Recognition bonus scheme (spot awards)
• Strong family friendly policies 
• A range of diverse networking groups to join, Kaleidoscope, Inspire & Spectrum
• Up to 21 hours per year to volunteer with the charity of your choice
• Commitment to Learning & Development

If you are interested in the role and have the experience required, then apply without delay!

For this post the successful candidate will need to apply for a Disclosure Barring Service certificate (DBS) to enable them to work within the team. Further information about the Disclosure scheme can be found at http://www.homeoffice.gov.uk/agencies-public-bodies/dbs/

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. 

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. 

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.