Community Safety Assistant

Community Safety Assistant

Home Based / Nationwide

£26,810.00 FT (£13,405.00 for the 18.5 hours)

Part Time - 18.5 hours per week

Permanent

We're looking for a Community Safety Assistant to join our vibrant Neighbourhood Housing team for 18.5 hours per week over 2.5 days. The successful candidate will play a key role in our targeted approach to preventing and responding to anti-social behaviour. Your main responsibilities will include:

• Liaising with internal colleagues and external agencies to ensure serious cases of ASB, DV and Hate Crime are progressed without unnecessary delay.

• Assist the Community Safety Team in delivering high standards of service, customer satisfaction and upper quartile performance (where benchmarked)

• Provide general administrative support, including answering telephone calls, typing letters, typing meeting minutes, scanning and electronic file maintenance.

Who we are looking for:

Our successful candidate will have the following skills and experience:

• Experience of working in housing environment

• Experience of customer service (including complaint handling and coordination)

• Good IT skills and experience of using Microsoft office applications (word, excel, teams, PowerPoint)

• Good communication skills with customers, and to be able to understand their needs, often in emotional and sensitive situations.

If you feel you have the relevant skills and experience and you don't want to miss out on this great opportunity to work with a forward thinking and wellbeing focused team, apply today as this role could close early for the right candidate.