Community Safety Manager

Community Safety Manager

GBP45,309.56 per annum (from 1 April 2024)

Northallerton, North Yorkshire (Agile working)

Contract: Permanent

Full time (37 hours per week)

Closing date 14 April 2024

Are you passionate about creating safer communities? Do you thrive on strategic leadership and operational excellence? If so, come join Broadacres to be part of delivering a great customer experience as we strive to be the best rural housing association in the country.

The role

As a Community Safety Manager, you'll be at the forefront of effective management of Anti-Social Behaviour (ASB), promoting community cohesion and tenancy sustainment. You'll lead not only the development and implementation of an effective ASB service but also the strategic elements of Broadacres approach to ASB.

You'll collaborate with internal teams and external agencies (such as Police and Community Safety Teams) to devise a proactive approach to tackling ASB in our communities alongside managing a caseload of complex and high risk cases. As a newly created role, this provides the ideal opportunity for someone to make a real difference to the communities that our customers live in.

What we are looking for:

• Experience of effectively managing ASB cases and actions to promote tenancy sustainment.
• Experience of developing and working in partnership with stakeholders to deliver excellence.
• Managing performance, analysing, and providing detailed statistical returns on a regular basis.
• Ability to communicate effectively with customers, colleagues, and external agencies.
• Ability to effectively organise own and team workload to meet deadlines.
• Strong ability and commitment to help challenging and distressed customers.
• Able to lead, performance manage and motivate colleagues to deliver agreed targets.
• A strong understanding of legislation, regulations, and best practice in provision of Community Safety, tenancy management and enforcement.
• Relevant professional qualification (CIH level 4) or willingness to undertake studies to obtain this.
• You must also hold a valid driving licence and have access to a vehicle with appropriate vehicle insurance.

What we can offer in return:

• A competitive salary, annual leave entitlement and flexible working.
• Extra day of annual leave for birthdays totalling 33 (inc. bank holidays) pro rata. Annual leave also increases for every year of service up to 5 years totalling 38 days (inc bank hols)
• Defined Benefit Pension Scheme.
• Agile working arrangements
• A range of other benefits.

At Broadacres we are an equal opportunities and disability confident employer who welcomes applicants from all sectors of the community, and we encourage applications from people who are underrepresented in areas of the organisation.

The Company

Broadacres is a successful, innovative, not for profit housing association based in the market town of Northallerton in North Yorkshire.

Currently we own and manage more than 6,500 homes and have stock in Hambleton, Darlington, Richmondshire, Harrogate, Redcar and Cleveland, Ryedale, Scarborough, Selby, the East Riding of Yorkshire, York and Leeds.

We provide a range of services to our customers, all aimed at meeting our vision; to be the best rural housing association in the country'. Whether it is carrying our repairs to ensure your home is kept to the highest standards or providing you with ways of saving money, we strive to ensure you receive a first-class service and that, ultimately, you are proud to say you live in a Broadacres' home.

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in so apply early to avoid disappointment!