Complaints Advisor/Manager

Complaints Manager - Social Housing Repairs & Maintenance
Based in Surrey
Full-Time, Permanent position
Salary: 35k

Here at Howells Solutions we are working with a leading Social Housing contractor to recruit a proactive and experienced Complaints Manager to join their team based in Surrey. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor.

As the Complaints Manager, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including managing 2 complaint handlers, customer care, and dealing with stage 1 and stage 2 complaints.

Key Criteria:

• Previous experience in social housing repairs and maintenance
• Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered
• Experience driving customer service best practice and complaint resolution
• Strong people management skills
• Advanced IT Skills including planning software
• Ability to lead, influence and direct a team
• Ability to build and nurture strong working relationships with colleagues based at other sites/offices
• Experience working in a complaints handling role.
• Confident compiling written response to complaints via email and letter.
• Previous experience of working with Local Authorities or Registered Housing Providers is desirable.
• Proven experience of working in a busy environment, and delivering successful outcomes within challenging deadlines is essential.
• Knowledge of Reactive Maintenance Services is desirable.

This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers.

For more information, please apply online or call Meg on (phone number removed)!

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.