AddressComplaints & Governance Administrator: We are looking for an enthusiastic patient advocate to join the Medicine Governance Team based at East Surrey Hospital as our new Complaints and Governance Administrator. The post will receive and triage all complaints allocated to the Medical Division and forward them for resolution to the relevant Departments and services. The focus of the post will be on the facilitation of effective, efficient and confidential handling of complaints across the Division using discretion, initiative, tact and diplomacy. The post involves direct contact with members of the public, supporting them with the Trust's complaints process and getting updates from the departments and teams. The role also includes development and maintenance of appropriate administrative systems, checking of responses to complaints, assisting in the collation of reports and supporting the management of patient safety incidents in the division. Are you someone who is calm, rational and objective particularly in dealing with difficult or challenging situations or individuals? It is important that you have excellent verbal and written communication skills, and can act confidently with all members of the public and professionals of all levels.
Please note that this is a six-month part time/secondment opportunity. For further information, regarding the role please see the attached trust job description and person specification for a full list of duties and responsibilities.
For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.
We provide emergency and non-emergency services to the residents of East Surrey, North-East West Sussex, and South Croydon, including the major towns of Crawley, Horsham, Reigate and Redhill; a community of over 535,000 people. We provide acute and complex services and a range of outpatient, diagnostic services whilst Crawley Hospital and Horsham in West Sussex and Caterham Dene Hospital and Oxted Health Centre in Surrey provide less complex planned services. In 2019 the Care Quality Commission (CQC) rated our services as ‘Outstanding’ and we are one of the best performing Trusts in England:
Winners of Health Service Journal Acute Trust of the year award 2021.
National Patient Safety Awards winner and strive to be a beacon for safety in all that we do.
We are rated the sixth highest trust in the South East and in the top 25% nationally for staff recommending the Trust as a place to work or receive treatment.
Once you understand the requirements outlined in the advert, please ensure your application clearly reflects where you match them including any examples you would like to highlight.
